Diverse Segments Market Consultant Vice President Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Vice President offering solid 13-year history monitoring operations and costs and exceeding financial and performance goals. Polished in implementing best practices, providing day-to-day leadership and spearheading growth strategies and practices. Expertise in Home Mortgage and Marketing. Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation with a pivtol focus in diversity and inclusion.

  • Leadership Skills
  • Market trends and analysis
  • Business growth and marketing strategies
  • Portfolio and finance management
  • Performance monitoring and evaluation
  • Staff development
  • Forecasting
  • Loan Origination and Underwriting
  • Commercial Lending and Refinance
  • Process Optimization/Improvements
  • Client relationship management
  • Cost and budget analysis
  • Conflict resolution
  • Microsoft Office
  • Critical thinking
  • Marketing strategy
  • Business performance analysis
  • Decision-making
  • Project planning
  • Training and Development
Education and Training
Expected in Associate of Arts | Accounting Middlesex County College, Edison, NJ GPA:
05/2015 to Current Diverse Segments Market Consultant, Vice President Bancfirst Corporation | Norman, OK,
  • Lead Diversity, Equity & Inclusion engagement and education with internal and external partners to advance diversity in housing.
  • Develop and manage strong relationships across the company with a wide variety of partners.
  • Negotiate, influence and collaborate to build successful relationships.
  • Operate strong risk and control environment through data, automation and organizational
  • Influence Policy and at high level with stakeholders to improve company functions.
  • Support one of the largest coverage areas in the company covering six market in eight states with over 600 team members.
  • Create, plan and execute strategic activities and projects that directly support implementation and optimization of efforts to increase market share for diverse consumers.
  • Research and identify strategic partners or products to improve effectiveness and efficiency of coverage in marketplace.
  • Develop external relationships with state, local municipalities, non-profits, civic organizations and other stakeholders within the communities.
  • Establish and enhance relationships with internal business lines and functional groups to develop and execute programs to achieve market goals.
  • Oversaw all aspects of business expansion objectives and opportunities, including new market exploration, product development and overseas production possibilities.
  • Collaborated with strategic alliances to identify operational challenges and plan corrective actions.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Implemented best practices to strengthen internal systems and spearhead proactive change.
09/2012 to 05/2015 Loan Officer Chase Bank And Wells Fargo Home Mortgage | City, STATE,
  • Interview applicants generated through various channels, including but not limited to the branch network, Realtors and Non Profits, and analyze each applicant's data, working with the borrower to prepare a complete application.
  • Serve as the liaison between, borrowers, Attorneys and Real Estate Agents.
  • Establish and maintain effective working relationships with Branch Managers and other platform personnel within the Bank's branch network.
  • Provide product guidance and training to enable branch personnel to answer questions within scope of authority and assist prospective borrowers.
  • Maintain general understanding of all bank products and services offered within the Branch.
  • Consistently produced one of lowest delinquency ratios while maintaining high property sales recovery percentage.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports and underwriting.
03/2010 to 08/2012 Store Manager III, Vice President TD Bank | City, STATE,
  • Formulate strategic sales planning initiatives for a $125mm Store encompassing 14 direct employees.
  • Establish partnerships and work collaboratively with Lending, Wealth, Commercial Banking, Merchant Services, and Payroll peers.
  • Launched sales and operations strategies to manage P & L, increase revenue, deliver excellent service scores and maintain operational soundness.
  • Delivered immediate and impressive sales results: increased Money In, Checking Growth, Money Out & Customer Wow Index Score.
  • Coached employees to reach peek success: won 8 out of 10 sales contests since inception with company.
  • Increased overall sales results and referral business throughout team.
  • Originate mortgages, home equity loan/lines of credit.
  • Personal and Commercial lending.
  • Initiated strategies to decrease company loss due to operational violations & increase Cross Sell percentages and fee income revenue.
  • Increased Customer WOW Service scores to highest since Store inception of 2002.
03/2008 to 12/2009 Financial Sales Leader, Vice President Wachovia Bank | City, STATE,
  • Responsible for Sales, Service and Operations Initiatives in Long Island Market managing a $500mm Deposit base of 6 Braches over 60+ employees.
  • Developed both long-range and short-range sales strategies with a dual focus on increasing market share and margin, adjusted policy to guarantee competitive yet profitable pricing.
  • Coached and developed team to exceed audit and risk goals by incooperating it into their day to day functions.
  • Successfully led Credit initiatives in New York and Connecticut markets by increasing application and closing ratios.
  • Partnered with Senior Leadership to increase Financial Specialists credit application and loan closing ratios.
  • Create, develop, and delivered lending programs throughout 144 Financial Centers. Successfully exceeded annual deposit, lending and investment goals within 7 months of the fiscal year.
  • Established partnerships with Senior Mortgage Managers & Financial Advisors to increase production in lending and investments.
  • Developed cost cutting initiatives to increase profit by decreasing expenses.
  • Managed the growth of all existing accounts within Financial Centers.
  • Created sales culture that focused on acquisition to drive business into the Financial Centers.

Chair, Black African American Team Member Network NY/NJ Chapter, Director of Membership, Women’s Council of Realtors Bergen County, Director of Real Estate, Metro New York Black MBA Association,

Vice President, Society Hill III Condo Association NJ Co-Chair, North Central Jersey Association of Realtors Diversity & Cultural Committee Committee Member, Community Associations Institute NJ Chapter


Leading Transformation – Supported and led efforts during 5 Institutional changes
National Pilots – Lead National strategy for multiple pilots. Execute on go to market to deliver superior results. Partner with external leaders to support efforts and increase market share
Denovo market leader – Built successful sales team, grew profit & market share

Cohort Coach & Facilitator – National Diversity Development Program
Public Affairs Councils in New England, Connecticut, New York and New Jersey

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Resume Overview

School Attended
  • Middlesex County College
Job Titles Held:
  • Diverse Segments Market Consultant, Vice President
  • Loan Officer
  • Store Manager III, Vice President
  • Financial Sales Leader, Vice President
  • Associate of Arts

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