Results proven, driven Manager and operations professional experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment where my expertise in developing and implementing results oriented strategies that enhance team, profit and productivity can be utilized to achieve company goals.
Multi-unit Operation Management
Multimillion dollar profit Management
Revenue and Market Expansion
Hiring, training, development
Customer experience oriented
Handled all functions related to [program].
Initiated [project] which resulted in [positive outcome].
Spearheaded new [program] program which increased retention.
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
District Assets Protection Business Partner May 2010 to December 2016Target Corporation － Westborough, MAManaged team of [number] of professionals. Spearheaded cross-functional initiative to achieve [objective]. Strengthened company's business by leading implementation of [project]. Accountable for [business area] including overall customer satisfaction.
Store Team Leader June 2007 to June 2010Target Corporation － Leominster, MAManaged team of [number] of professionals. Reduced and controlled expenses by [actions]. Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members. Defined strategy and business plan for [business area]. Developed and shared best practices across the company, including [Example]. Increased productivity by [Number]% while simultaneously reducing head count by [Number]%. Recruited, hired and trained [Number] new employees for [Department] and [Department]. Boosted company efficiency through technology upgrades and process improvements such as [Example]. Optimized the overall customer experience through [Action]. Mentored, coached and trained [Number] team members. Identified inefficiencies and made recommendations for process improvements.
Eeutie HR June 2004 to June 2007Target Corporation － Siomerille , MAAdvised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Reviewed federal and state laws to confirm and enforce company compliance. Conducted benefits administration for [Number] benefit-eligible employees. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Advised top management on appropriate employee corrective actions. Ran the bi-weekly payroll process. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Supported [Number] employees at all levels, including executive leadership.
MBA : Business Administration, 2009Fit － Fitchburg, MAGraduated with Honors [Number] GPA
Bachelor of Science : Marketing, 2002Uniersity of Massausetts － Amerst, MAMinor in Psyology