Jessica Claire
, San Francisco, CA
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Diligent Quality Coordinator who's well-versed in accurately coordinating paperwork such as contracts, purchase orders, requisitions and refund requests. Experienced in working with inventory and keeping documentation up-to-date for optimal recordkeeping. Productive stock management professional with strongbackground ensuring proper and timely shelving of products. Effective at maintaining store appearance in alignment with corporate policies, procedures, standards and regulations. Equipped with history of success working in stores, warehouses, stockrooms and other storage facilities.

  • Shipping and receiving
  • Customer-oriented
  • Stocking
  • Retail materials management
  • Stock management
  • Shipping procedures understanding
  • Exceptional time management skills
  • Recordkeeping strengths
  • Order fulfillment
  • Warehousing functions
  • Information verification
  • Retail display setup
  • Customer needs assessment
  • Customer service
  • Multi-line phone systems
  • POS systems operations
  • Wrapping and boxing
  • Complaint resolution
  • Cultural awareness
  • Product identification
  • Issues resolution
  • ID verification
  • Night and safe deposits
  • Issue resolution
  • Team management
  • Organization and planning
  • Planning and execution
  • Network configuration
  • Reporting and documentation
  • Interest calculations
  • Growth planning
  • Safe food handling
  • Retail transactions processing
  • Project management
  • Coaching and mentoring
  • Skill development
  • Document reveiw
  • Picking and processing
  • Network development and administration
  • Hiring and training
  • Sales strategics
  • Inspections and reviews
  • Risk management processes and analysis
  • Trend tracking
  • Schedule coordination
Expected in 05/2002
Diploma : General Studies
School Of Unlimited Learning - Fresno, CA
Expected in 08/2008
Bachelor of Business: Operations Management and Supervision
Fresno State College - Fresno, CA
Work History
08/2017 to 02/2019
Distribution Team Leader Wegmans Food Markets Mountainside, NJ,
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Developed and executed plans to monitor standard process adherence
  • Developed standard operating procedures and document workflows for current and future process steps
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Sorted product and provided expertise on non-conforming product requirements
  • Received incoming calls and messages and addressed or triaged phone requests
12/2008 to 07/2016
Quality Manager Magna International Inc. Battle Creek, MI,
  • Adhered to all legal, safety and health standards
  • Sorted product and provided expertise on non-conforming product requirements
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Devised specifications for processes
  • Rejected defective products and approved correct products
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Improved quality processes for increased efficiency and effectiveness
03/2019 to 11/2019
Warehouse Coordinator Avi-Spl, Inc. Baltimore, MD,
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Tracked production and quality control systems to detect production problems
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Completed physical inventory counts daily
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Created and enforced detailed organization processes to increase quality service standards
02/2002 to 05/2008
Store Manager Titlemax, Inc. Socorro, TX,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Created work schedules according to sales volume and number of employees
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Hired, trained and evaluated personnel in sales and marketing
  • Managed, hired and developed top talent to strengthen workflow and productivity

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Resume Overview

School Attended

  • School Of Unlimited Learning
  • Fresno State College

Job Titles Held:

  • Distribution Team Leader
  • Quality Manager
  • Warehouse Coordinator
  • Store Manager


  • Diploma
  • Bachelor of Business

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