, San Francisco, CA Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Diligent Quality Coordinator who's well-versed in accurately coordinating paperwork such as contracts, purchase orders, requisitions and refund requests. Experienced in working with inventory and keeping documentation up-to-date for optimal recordkeeping. Productive stock management professional with strongbackground ensuring proper and timely shelving of products. Effective at maintaining store appearance in alignment with corporate policies, procedures, standards and regulations. Equipped with history of success working in stores, warehouses, stockrooms and other storage facilities.
Skills
Shipping and receiving
Customer-oriented
Stocking
Retail materials management
Stock management
Shipping procedures understanding
Exceptional time management skills
Recordkeeping strengths
Order fulfillment
Warehousing functions
Information verification
Retail display setup
Customer needs assessment
Customer service
Multi-line phone systems
POS systems operations
Wrapping and boxing
Complaint resolution
Cultural awareness
Product identification
Issues resolution
ID verification
Night and safe deposits
Issue resolution
Team management
Organization and planning
Planning and execution
Network configuration
Reporting and documentation
Interest calculations
Growth planning
Safe food handling
Retail transactions processing
Project management
Coaching and mentoring
Skill development
Document reveiw
Picking and processing
Network development and administration
Hiring and training
Sales strategics
Inspections and reviews
Risk management processes and analysis
Trend tracking
Schedule coordination
Education
Expected in 05/2002
Diploma : General Studies School Of Unlimited Learning - Fresno, CA GPA:
Expected in 08/2008
Bachelor of Business: Operations Management and Supervision Fresno State College - Fresno, CA GPA:
Work History
08/2017 to 02/2019
Distribution Team LeaderWegmans Food Markets – Mountainside, NJ,
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Managed logistics operations to meet customer expectations and financial standards and policies
Collaborated with materials purchasing specialist to meet production requirements and quality standards
Managed and archived quality documentation and participated in internal and external quality audits
Developed and executed plans to monitor standard process adherence
Developed standard operating procedures and document workflows for current and future process steps
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Sorted product and provided expertise on non-conforming product requirements
Received incoming calls and messages and addressed or triaged phone requests
12/2008 to 07/2016
Quality ManagerMagna International Inc. – Battle Creek, MI,
Adhered to all legal, safety and health standards
Sorted product and provided expertise on non-conforming product requirements
Updated quality control standards, methods and procedures to meet compliance requirements
Managed and archived quality documentation and participated in internal and external quality audits
Devised specifications for processes
Rejected defective products and approved correct products
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
Improved quality processes for increased efficiency and effectiveness
03/2019 to 11/2019
Warehouse CoordinatorAvi-Spl, Inc. – Baltimore, MD,
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Oversaw warehouse staff and maintained efficiency in fast-paced environment
Tracked production and quality control systems to detect production problems
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Completed physical inventory counts daily
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays
Checked packages and merchandise for damage and quickly notified vendors to request replacements
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Created and enforced detailed organization processes to increase quality service standards
02/2002 to 05/2008
Store ManagerTitlemax, Inc. – Socorro, TX,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Created work schedules according to sales volume and number of employees
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Managed vendor selection and relations to guarantee best pricing and on-time deliveries
Minimized on-site cash with frequent deposits and high accuracy in predicting operations
Protected store from loss or theft by setting and enforcing clear security policies
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
Reported to district manager regarding all store and staff issues, financial goals and sales
Managed all aspects of store operations, including organization, maintenance and purchasing functions
Trained and developed new associates on POS system and key sales tactics, which improved process flows
Hired, trained and evaluated personnel in sales and marketing
Managed, hired and developed top talent to strengthen workflow and productivity
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