Detail-oriented Distribution Account Specialist with over 15 years of expertise in adept in client management, relationship-building skills, issue resolution, account support, supply chain and logistics. Organized reliable, proactive and hardworking. Recognized for superior service in Account / Vendor relations. Proficient in Oracle and similar CRM software.
Skills
Communication
Issue resolution
Client support
Deadline-oriented
Oracle, Excel, Word, software proficiency
Meticulous attention to detail
Vendor relations skills
Freight transportation
Time management
Critical thinking
Contract negotiation
Supply chain assistance
Sales Forecasting
Customer relationship management
Managing inventory
Forecasting
Logistics coordination
Supplier relations
Price negotiations
Problem resolution
Experience
02/2013 to Current
Distribution Pricing SpecialistArrow Electronics – All Cities, WV,
Strategically negotiated /navigated customer quotes and associated supplier strategies.
Delivered accurate and comprehensive quotes based upon a combination of financial analysis, component/industry experience, and rational reasoning.
Communicated with suppliers to set up long-term discounts and special supplier deals.
Analyzed rates, summarized findings in regular reports to management.
Worked closely with sales teams to assess profit margins, adjust items and categories.
Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
Investigated sales and service issues to provide effective resolutions.
Liaised with vendors to coordinate delivery schedules, promote customer satisfaction.
Worked with technology business managers to establish negotiation strategies.
Responded to internal and external customer inquiries quickly, professionally to maintain customer satisfaction.
Cultivated, strengthened customer relationships to drive revenue growth.
Employed mathematical skills to calculate purchase, negotiate price.
Ensured lowest possible material costs before returning quotes.
Maintained product price lists, confirmed customer orders for accurate unit pricing.
Facilitated communication with suppliers regarding customer quote priority.
Initiated, conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.
Managed multiple projects concurrently while meeting tight deadlines.
11/2010 to 02/2013
Asset Service SpecialistArrow Electronics – City, STATE,
Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
Drove client retention by delivering exceptional customer service.
Processed proof of delivery requests and handled limited inventory management activities.
Planned and pipelined inventory for high complex technology demand for numerous customers—high dollar value and/or large part count.
Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
Verified accuracy of information and executed clarification of orders.
Managed excess inventory including concentration on slow moving and/or sludge
Supported Asset Buyers and Sales team by problem solving with day-to-day activities such as: Purchase orders, inventory, and product life cycle management
Strategically drove profitability through constant communication with external suppliers and sales teams through inventory management
11/2006 to 11/2010
Returns Specialist / Team LeadArrow Electronics – City, STATE,
Trained 8 new employees in procedures and policies in order to maximize team performance.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Prevented key account losses by researching discrepancies for corrective action.
Ranked as most effective in Customer account satisfaction out of 20 representatives.
Ranked in top for customer satisfaction by the customer among Global competition .
Worked under strict deadlines and responded to service requests.
Worked with external sales representatives to address customer needs.
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