LiveCareer-Resume

dispensary agent in charge aic resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I'm extremely passionate about the processes of producing, preparing and selling cannabis and related products. I am highly accurate, efficient and results-driven with solid communication and problem-solving skills. I am very passionate about quality and am always thinking about how to make things better. With my 2 years of cannabis industry experience and lifetime of passion, I can bring a lot to your team.

Skills
  • Product Knowledge
  • POS Software
  • Store Policies and Procedures
  • Payment Processing
  • Merchandising and Display
  • Adaptable and Flexible
  • Inventory Management
  • Meeting Sales Goals
  • Product Demonstrations
  • Energy and Physical Stamina
  • Excellent Written and Verbal Communication
  • Merchandise Recommendations
  • Merchandise Receiving and Handling
  • Building Customer Loyalty
  • Building Customer Relationships and Loyalty
  • Engaging with Diverse Customers
  • Attention to Detail
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Sales and Promotions
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Changing Out Tills
  • Retail Metrics and Goals
  • Restocking Inventory
  • Brand Promotion
  • Returns and Exchanges
  • Customer Support
  • Creative Problem Solving
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Problem Solving
  • Quality SOPs Development
  • Quality Issue Identification
  • Solution Development and Optimization
  • Independent Decision Making
  • Report Preparation
  • Quality Control
  • Documentation and Recordkeeping
  • Sample Testing
Education and Training
Elgin Community College Elgin, IL Expected in Transfer Degree : Business - GPA :
Elgin Community College Elgin, IL Expected in 05/2022 Associate of Science : Chemistry - GPA :
Experience
Vpne Parking Solutions - Dispensary Agent in Charge (AIC)
Quincy, MA, 01/2021 - 08/2022
  • Completed weekly and monthly reports.
  • Recommended policies, procedures and strategic goals to meet state requirements.
  • Maintained operations the vault in compliance with state regulations.
  • Filled Customer/Patient Orders.
  • Completed Responsible Vendor Training
  • Received deliveries of products. Scanning, filing, and sending the manifest to accounts payable.
  • Developed and implemented procedure to safeguard product.
  • Complied with company policies, objectives and communication goals.
  • Coached staff members to develop long-term career goals.
  • Responded to customer questions regarding products, prices and availability.
  • Reviewed R&D Samples.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Wrote SOP for product storage that was adopted company-wide.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Advised customers regarding safety measures necessary for cannabis consumption.
  • Handled large volume of cash with high accuracy and security each day.
Fountainhead Development - Agent (Cannabis Guide)
Ester, AK, 07/2020 - 02/2021
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Checked in patients and customers (medical and recreational) verifying IDs and creating profiles according to state regulations.
  • Conducted Product consultations for medical cannabis patients.
  • Assisted patients and future patients with renewal and the application process on ICTS for their medical cannabis certifications.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Handled large volume of cash with high accuracy and security each day.
  • Oversaw sale of merchandise such as flowers, concentrates and edibles.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Advised customers regarding safety measures necessary for cannabis consumption.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Greeted customers and promoted various cannabis products.
  • Verified proper customer identification, medical information and paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used BioTrack THC and THSuite register system to ring up customer purchases, process payments and issue receipts.
Walmart - Customer Service Associate
City, STATE, 05/2018 - 12/2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Memorized much of Walmart's policy regarding returns, MoneyGram transactions, and credit card payments and conducted them accordingly.
Portillos - Line Cook
City, STATE, 05/2015 - 05/2016
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.

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Resume Overview

School Attended

  • Elgin Community College
  • Elgin Community College

Job Titles Held:

  • Dispensary Agent in Charge (AIC)
  • Agent (Cannabis Guide)
  • Customer Service Associate
  • Line Cook

Degrees

  • Transfer Degree
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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