dispatcher trainer resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hardworking Dispatcher offering 7+ years of related experience. Good communication, multitasking and prioritization skills pair with background in emergency dispatch. Enthusiastic about bringing improvements to everyday dispatch operations.

  • Verbal and Written Communication
  • Problem Assessment
  • Personnel Monitoring
  • Critical Thinking
  • Time Management
  • Information Gathering
  • Team Guidance and Direction
  • Data Entry
  • Conflict Resolution
Work History
Dispatcher / Trainer, 04/2014 - Current
Xpo Logistics Inc. Vincennes, IN,
  • As a dispatcher and call taker, i am responsible for answering all non emergency and emergency calls. During the calls, I collect all necessary information and dispatch the appropriate police, fire, or ems crew to the incident location. Along with answering calls and dispatching emergency services, I am also responsible for contacting utility companies and other non emergency services. As a dispatcher, we are also responsible for keeping track of all of our on duty officers and document what they are doing.
Rank: Specialist, 07/2011 - 07/2019
United States Army Reserve City, STATE,

I served in the United States Army Reserves from 2011 through 2019. I completed basic and advanced training and graduated as an 88M (truck driver). While in Basic Training, I was chosen by my platoon to be our platoon leader. As platoon leader I was responsible for basic team accountability and lead the platoon through many exercises while staying out in the "field". After completing basic training and AIT, I spent one weekend a month and one month during the summer drilling/training with my unit.

  • Completed Basic Training in September 2011.
  • Completed Advanced Individual Training in January 2012. Trained to be an 88M - truck driver.
  • Annual weapon range training.
  • Completed basic first aid course.
  • Platoon and squad leader while in Basic Training.
Team Leader/Trainer, 09/2011 - 01/2014

As a team leader and trainer, I was responsible for a team of about 12 employees. I would start my day by assigning my shift to their perspective jobs based on their work performance and capabilities. My main priority was to make sure my crew was working safely (wearing proper ppe) and efficiently. Along with supervising my team, I was also expected to know how to operate all machines in my department and was responsible for training and cross training employees on new jobs. As a team leader who was working under a direct department Supervisor, I was also included in on disciplinary discussions/meetings with other employees.

  • Planned, managed and directed my departments daily schedule.
  • Mentored and guided employees to develop proper techniques to perform quickly and efficiently.
  • Kept equipment running by making small machine adjustments and by assisting operators with labeling outgoing shipping containers and completing final quality checks on their finished product.
  • Trained/cross-trained operators on different jobs to help increase production.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with the shipping department on scheduling new jobs and making sure all trucks were packed and ready for daily delivery.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Led a team of approximately twelve members while providing a clean and efficient work place.

Quality Control Inspector, 08/2009 - 09/2011
Precision Speed Equipment City, STATE,

At Precision Speed Equipment, I started off as a general operator and was quickly promoted to Quality Control Inspector. I was trained to use a tape measure, calipers, and micrometers and was responsible for inspecting completed parts throughout my assigned department. Along with my daily inspections, I was also responsible for calibrating and maintaining all of the measuring equipment throughout the shop. After about a year of general quality control, I was promoted again to receiving quality control inspector. Instead of inspecting completed production, I was trained to inspect all product that the shop received in. As receiving quality control inspector, I was also responsible for training oncoming quality control inspectors and was still in charge of calibrating the measuring equipment in the shop.

  • Communicated with production team members about quality issues.
  • Studied blueprints and design specs to uphold top quality parts.
  • Completed precise measurements using special tools.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Certificate in Criminal Justice: Criminal Justice, Expected in 06/2014
Brown Mackie College - South Bend IN,
Status -
High School Diploma: , Expected in 2009
Sturgis High School - Sturgis Michigan,
Status -

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Resume Overview

School Attended

  • Brown Mackie College
  • Sturgis High School

Job Titles Held:

  • Dispatcher / Trainer
  • Rank: Specialist
  • Team Leader/Trainer
  • Quality Control Inspector


  • Certificate in Criminal Justice
  • High School Diploma

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