I have both an Associate of Arts and a Bachelors of Arts degree in General Studies - with primary focuses
in English, history, and education. I worked my previous job at Insta Answer LLC for exactly two
years. I am able to multi-task without any effort, perform duties in a timely manner, and I also have the
ability lead an entire group to success. I have leadership experience from my previous job and I am also
a very quick learner. I also have experience as a substitute and an assistant teacher.
Experience
Dispatcher/Supervisor09/2015 to 10/2017Insta Answer, LLC (973-303-1764)Nashua, NH
Work from home, dispatcher and shift leader for emergency/after-hours
answering service.
Duties include conducting breaks, dispatching emergency
calls to appropriate individuals, and handle escalation calls from clients.
Troubleshooting for Brightbox and iHome
Answering incoming calls
Assisting callers with emergencies
Dispatching technicians, doctors, nurses, and etc
Education and Training
Associate of Arts: General Studies2012Itawamba Community CollegeMs, United StatesGeneral Studies
Coursework in English, history, and education
Staff writer for school newspaper
Bachelor of Arts: General Studies2015University of MississippiOxford, MS, United StatesGeneral Studies
Coursework in English, history, and education
Activities and Honors
Member of 3 honor societies:
- Gamma Beta Phi
- Sigma Alpha Lamba
- Alpha Lamba Delta
Skills
Conflict resolution, Customer service, Dispatching, English, Fast learner, active listener, former newspaper staff writer, Strong organizational skills, problem solver, team player, great writer.
Associate of Arts : General Studies 2012 Coursework in English, history, and education
Staff writer for school newspaper Bachelor of Arts : General Studies 2015 Coursework in English, history, and education
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