Actionable Public Safety Dispatcher with 33 years experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay. Highly communicative individual with the ability to remain composed in very stressful situations. An effective Public Safety Dispatcher with expertise in records management, radio communications and keeping callers as calm as possible. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of [Area]. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
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