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Dispatcher Office Assistant Resume Example

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DISPATCHER OFFICE ASSISTANT
Summary

Knowledgeable Dispatcher with 10+ years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. ALSO….

Ambitious student pursuing AS in science Funeral Arts degree eager to contribute developed knowledge in Service Assistant role. Skilled in Customer Service and time management busy settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Schedule coordination
  • Customer relationship management
  • Data entry
  • Service planning
  • Customer service
  • Communications
  • Organization
  • Insurance billing
  • Time Management
Experience
06/2019 to 07/2020
Dispatcher Office AssistantBayonet Plumbing Heating & Air Conditioning － Hudson, FL
  • Answered approximately 30 phone calls daily and pleasantly welcomed visitors to office.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Received and screened high volume of internal and external communications.
  • Maintained business records by updating customer information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
03/2014 to 06/2019
Food Service ManagerPasco County School Board － Land O' Lakes, FL
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Established and managed effective controls for labor and inventory costs.
  • Reduced food waste 42% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Supervised staff preparing and serving 700 meals per day.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • , Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings
  • I loved working with the kids of Pasco County. I would love to work for the school but they just don't pay enough to support myself. I will continue to be a Pasco County Parent volunteer as long as possible.
02/2003 to 07/2006
Caps OperatorCardinal Health － Clearwater, FL
  • Maintained correct temperature, levels and pressures on process systems and equipment.
  • Calibrated each machine at beginning and end of each shift.
  • Operated, maintained and performed repairs on incapsolation equipment.
  • Identified machinery issues and repaired parts to keep equipment up and running.
  • Operated, maintained and performed repairs on encapsulation equipment.
  • Created and maintained daily activity logs to track ongoing operational performance.
  • Maintained open communication with systems operators to keep line voltages, transmission loads and frequencies in check.
  • Accomplished tasks according to schedule, assisting team members to meet deadlines.
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Operated, maintained and performed repairs on encapsulation equipment.
04/1996 to 01/2003
Dispatcher ManagerKnight Enterprises Inc. － Clearwater, FL
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Supervised driver dispatching, route planning and vehicle tracking for over 150 cable installers drivers.
  • Trained over 100 employees on accurate triaging and dispatching procedures while personally handling 25 daily calls.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Reported delays, accidents or other traffic and transportation situations.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new technical opportunities.
  • Oversaw internet and roadrunner impanation in its beginning stages.
  • Responsible for data entry and payroll for over 150 contractors.
  • I was in charge of all communication devises for 150 contractors.
  • General office manager for Pasco Office. Responsible for contractors and employees.
  • Held responsible for all customer complaints in the county, with resolutions and follow up for Knight Enterprises and Time Warner.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in 05/2023
Associate of Science: Funeral Services And Mortuary ScienceSt Petersburg College － St Petersburg Florida
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Resume Overview

Companies Worked For:

  • Bayonet Plumbing Heating & Air Conditioning
  • Pasco County School Board
  • Cardinal Health
  • Knight Enterprises Inc.

School Attended

  • St Petersburg College

Job Titles Held:

  • Dispatcher Office Assistant
  • Food Service Manager
  • Caps Operator
  • Dispatcher Manager

Degrees

  • Associate of Science : Funeral Services And Mortuary Science

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