Dispatcher Office Assistant resume example with 9+ years of experience
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Talented laboratory professional offering advanced technical knowledge of dental appliances and production procedures. Methodical and well-organized with strong attention to detail and expertise in testing and enhancing devices to optimize fit. Open and clear communicator accustomed to handling high workload and meeting tight timetables. Experienced Licentiate of Sciences Dental Technology with over 15 years of experience in Dental Health Esthetic and Laboratory Procedures . Excellent reputation for resolving problems and improving customer satisfaction.
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- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Documented all changes in computer tracking system.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
1-Prepare treatment room for patient by fallowing prescribed procedures nd protocols . Prepared patients for dental treatment by welcoming , comforting, seating and draping patient.
2-Unpacking cases whit models from Doctors and labeling impression whit patients name , case number and date.
3-Mounting casts in an articulator , waxing of complete dentures and partial dentures , processing acrylic restoration , pouring impressions.
4-Construction of custom base plates and occlusion rims .
5-Survey master cast and block out duplicate casts for removable partial denture frameworks .
6- Invest patter for complete and partial dentures , set teeth for complete and removable partial denture .
7-Selectively grind artificial teeth , finish and polish acrylic restorations and orthodontic appliances .
8- Construction of Dentures, partial removable and flexible .
9- Fabrication of provisory crowns whit acrylic and resin
10-Reline , Finished and repair dentures , partial and provisory crowns.
11- Maintain patient appearance and ability to masticate by fabricating temporary restorations, cleaning and polish appliances.
12-Contour orthodontic clasps and arch wires .
13-Created ferula for patients whit Bruxism .
14- Created Orthodontic appliances .
15-Maintain clean , efficient and organized work station.
16-Help dentist manage dental and medical emergency by maintaining CPR certification , emergency drug and oxygen supply , and emergency telephone directory.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.
- Completed detailed models of patients' mouths to create accurate devices.
- Completed extensive wear tests to assess designs for long-term durability.
- Created over 5 sets of dentures daily with 100% accuracy against prescriptions and patient needs.
- Polished completed molds and prosthesis ,maintaining high standards of final products for best-in-class care.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Trained or supervised other dental technicians or dental laboratory bench workers.
- Maintain clean , efficient and organized work station .
- Learn how created crown whit fiberglass pines , to favor aesthetics and patient time on the office .
1-Participant in programs about prevention oral hygiene .
2-Provide dental care to patients , followings approved for standers care .
3-Structured , poured, trimmed , cleaned and sterilized models.
4-Going to dentist offices to pick up and drop of patient cases
5-Starting procedures to make dentures according to dentist prescriptions.
6-Perform all tasks and duties within specified time.
7-Repaired dentures
8-Responsible for waxing up PFM coping as well as nickel crowns
9-Tested completed appliances for functionality before shipping them to patients or dental offices.
10-Created over 8 sets of dentures daily with 100% accuracy against prescriptions and patient needs.
University Of Medical Sciences Of Havana - Havana , Cuba ,
Certification in : Standard -CPR/ AED
Certification in : Standard - First Aid
I have been working in different country's and learn many procedures and get training and seminaries about prothesis dental and facial .I speak 3 languages and i have very strong manual skills and knowledge , precision of details and speed whit high level of accuracy in perfection .
My Title in Licentiate in Health Technology , Specialists : Stomatological Prosthesis by the University of Medical Sciences of Havana on July 19 , 2010 . This is the equivalent of U.S . degree of Bachelor of Science in Dental Technologic earned at a regionally accredited institution of higher education on the United States ., in Report of evaluation of Educational Credential Josef Silny & Associates , Inc International Education Consultants .
I'm student at Polytechnic University Miami , obtaining a Master of Bussines Administration (MBA) whit concentrate in Health Care Management .
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Resume Overview
School Attended
- University Of Medical Sciences Of Havana
Job Titles Held:
- Dispatcher Office Assistant
- Licentiate in Dental Lab Technology
- Dental Laboratory Technician
- Dental Laboratory Technician
Degrees
- Bachelor of Science
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