To obtain a challenging position in a dynamic and energetic company with the opportunity for promotion based on performance and demonstrated ability. Proven ability to prioritize and complete multiple tasks. Demonstrate ability in making sound judgments. Organized and detail oriented. Identifies and resolves problems in a timely manner. Balances team and individual responsibilities. Treats people with respect; keeps commitments; works with integrity and ethically. Follows policies and procedures. Demonstrates accuracy and thoroughness. Consistently at work and on time. Follows instructions, responds to management direction.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Csg Acsr, Csg Workforce, Penguin Data.
Dispatcher lead / supervisor / manager10/2013 to CurrentITG merged with Nth ConnectPlymouth, MN
Contact customers and other persons to ensure proper completion of all fieldwork and to verify appointments Monitor daily workloads to ensure on-time performance of assigned work Troubleshoots analog/digital technical problems with customers Maintain daily logs as assigned by supervisors and/or manager Update computer database, accesses the billing system to review customer account information and prepares required reports.
Perform support functions for field personnel as necessary (i.e., map reading, phone calls, verifications, etc.) Analyze calls to determine outages, system problems, emergencies, etc.
Compiles, maintains and prepares various required operational reports, logs and files.
Opens, closes, makes service changes, notates customer comments, and completes work orders Prints work orders and other reports as necessary Additional job related duties as assigned by Responsible for completing all end of the day reports and sending them to all the appropriate personnel.
Video Repair Representative07/2012 to 09/2013CharterRochester, MN
Professionally, accurately, and effectively handle in-bound calls from customers requesting: video troubleshooting, changes to customer records, credits and payments to customer accounts, billing inquiries.
Resolve customer questions or concerns in one call.
Meet or exceed monthly performance metrics.
Perform other duties that may be requested by supervisor.
Troubleshoots and resolves technical problems over the phone in a single customer interaction to maximize the customer experience.
Demonstrate the ability to establish and maintain effective relationships with customers.
Gas Station Clerk06/2012 to 09/2013Hy-VeeRochester, MN
Orders merchandise and supplies as needed Prices products for customers as necessary Performs other job-related duties and special projects as required Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience Answers the telephone promptly and provides friendly, helpful service to customers who call Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer Redeems promotional coupons, food stamps, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts Places merchandise in bags or boxes and gives packages to customers Assists with inventory of the department.
Receives and checks in delivered merchandise and places in appropriate storage area Fills displays and stocks shelves Ensures proper maintenance of lot; shovels sidewalk of snow, spreads ice melt on ice, hoses down lot Fills outside towel holders, and replenishes or refreshes window washer fluid Removes trash inside and out in a timely manner.
Checks in product, puts product away, and may review invoices Understands and practices proper sanitation procedures and ensures the work area is always clean and neat Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs Maintains strict adherence to department and company guidelines related to personal hygiene and dress Adheres to company policies and individual store guidelines Reports to work when scheduled and on time.
Telemarketing Sales Representative09/2011 to 06/2012Aspen Air Heating and CoolingForest Lake, MN
Deliver prepared sales talks, reading from scripts that describe services, in order to persuade customers to purchase a service Contacted private individuals by telephone in order to solicit sales for services Explained services and prices, and answer questions from customers Confirmed customer information such as name, address, and entered their information on to the sales slip to confirm proper delivery Adjust sales scripts to better target the needs and interests of specific individuals.
Hostess/Server01/2010 to 06/2012MEREDEES BISTROChisago City, MN
Schedules dining reservations for guests in advance and as they arrive at the restaurant Customer service Food prep and proper re-stocking Made sure all menus are wiped down, free of spots or stains, and complete.
Made sure entry doors are clean, free of debris and inviting.
Checked with phone reservationists to assure we have all reservations Greeted guests, escorted them to their table, present menus, and relay specials Make sure the server is aware they have been sat Said good-bye to all of the guests.
Checked to see that everything was wonderful Train dining room employees Prepare beverages and expedite food orders Collect payment from customers Removed dishes for return to kitchen after meals are finished.
Server01/2010 to 05/2010Luna BluForest Lake, MN
Prepare beverages and expedite food orders Collect payment from customers Removed dishes for return to kitchen after meals are finished Greeted guests, escorted them to their table, present menus, and relay specials Customer Service Trained dining room employees.
Detailer/Detailer Supervisor08/2004 to 10/2008Denny Hecker's Rosedale Dodge and HyundaiRoseville, MN
Cleaned, waxed, and polished vehicles for re-sale and customer requests Trained new employees on safety, detailing Ordered supplies for Detail Dept.
Maintained clean and safe work environment under OSHA requirements Used necessary equipment for cleaning and servicing of auto parts Maintained the standard and quality of service of the organization Understanding and delivering to the specific requirements of customers.
Delivery Driver08/2003 to 07/2004Papa John's PizzaForest Lake, MN
Delivered mass pizza orders Customer service, answered telephones for orders Confirmed customer order accuracy Food preparation Proper re-stocking.
High School Diploma6 2003Chisago Lakes Senior High SchoolLindstrom, Minnesota
Business Management1 2013Rochester Community and Technical CollegeRochester, MinnesotaBusiness Management
Business1 2009Anoka Ramsey Community CollegeCambridge, MinnesotaBusiness
1 2004Century CollegeMaplewood, Minnesota
billing, billing system, cash register, credit, customer satisfaction, Customer Service, database, delivery, doors, inventory, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, window, Microsoft Word, Works, neat, OFFICE SKILLS, personnel, policies, quality, reading, safety, sales, sat, scripts, supervisor, telephone, telephones, phone, troubleshooting, video