Enthusiastic and well-organized Dispatcher with a solid background in dispatch protocols, scheduling, mapping, GIS compliance/routing and telecommunication equipment looking to relocate to Utah.
Extensive experience with Dispatch and Public Safety
Equipment problem resolution
Certified Manlift Operator
Strong written and verbal communication skills
Interior equipment installation
Excellent interpersonal skills
Dispatcher/Inside Sales Rep10/2014 to 10/2015 SunState Equipment Rentals – San Jose, CA
Effectively coordinated and prioritized all deliveries, pickups, equipment exchanges and service calls. Set daily schedules for drivers while maintaining DOT Compliance. Processed sale contracts via phone, email and in person. Built and maintained business relationships. Answered and directed incoming calls while performing superb customer service. Attended monthly safety meetings to ensure machine operation safety. Communicated operational issues and changes to supervisors on a regular basis. Coordinated and monitored vendor maintenance for repairs.
Preventative Maintenance Technician 11/2012 to 02/2013 Adecco – San Diego, CA
Repaired, calibrated and maintained medical equipment. Inspected machine parts for conformance to product specification. Performed inventory assessments. Ensured timely response in picking and packing or reorders. Collaborated with CareFusion and Kaiser Permanente to ensure smooth work flow and efficient organization operations.
Training Coordinator11/2010 to 04/2012 The Training Associates – Westborough, MA Facilitated/managed/supervised training classes for the California Highway Patrol. Performed system testing/reports during the post go-live phase of project. Traveled throughout California for on-site support. Assisted in the development of maintenance procedures for CHP VisiCADSoftware. Analyzed and resolved problems with public safety telecommunication hardware (CAD).
Medical/Fire Dispatcher12/2005 to 10/2010 American Medical Response – Modesto, CA Answered 911 Medical/Fire calls for Stanislaus and San Joaquin County. Gave prompt lifesaving instructions via phone before first responders arrived on scene. Arranged non-emergency transports via fax/telephone/email. Assisted the county with mapping and roughing for public safety. Operated various telecommunication equipment.
Dispatcher04/2016 to Current Cresco Equipment Rentals – Santa Clara, CA Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Oversee all communications within specifically assigned territories. Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.