dispatcher resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
South Terrebonne High School, Expected in 05/1997 ā āHigh School Diploma: - GPA:
Work History
Cornerstone Building Brands - Dispatcher Lewisville, TX, 06/2022 - 09/2022
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Routed calls to police, fire and ambulance service to meet individual call needs.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Answered calls from automatic routing system and took basic information from callers.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Proved successful working within tight deadlines and fast-paced atmosphere.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Cornerstone Building Brands - Dispatcher North Highlands, CA, 11/2021 - 05/2022
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Read system maps and caller information, and documented details in system.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Answered calls from automatic routing system and took basic information from callers.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Handled approximately 100-150 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
Cornerstone Building Brands - Dispatcher/Supervisor Prince George, VA, 04/2007 - 11/2021
Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Routed calls to police, fire and ambulance service to meet individual call needs.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Answered calls from automatic routing system and took basic information from callers.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Used zuercher to track and maintain case incident numbers and logs.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Routed calls to police, fire and ambulance service to meet individual call needs.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
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