, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Skills
Service planning
Delivery procedures
Processing orders
Delegating work
Adjusting routes
Monitoring field personnel
Improving operations
Database maintenance
Critical thinker
Data entry
Reliable and trustworthy
Schedule coordination
Customer relationship management
Organization
Active listening
Team management
Decision-making
Experience
10/2019 to CurrentDispatcherMacallister | Lansing, MI,
Tracked changes in computer system to keep records current and accurate.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Kept detailed and updated records of calls in physical and electronic databases.
Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Supervised driver dispatching, route planning and vehicle tracking for over 50 Special transportation drivers.
Communicated with individuals within inbound call center setting to complete dispatch support for 60 calls.
Supervised driver dispatching, route planning and vehicle tracking for over 50 special transportation drivers.
10/2010 to CurrentChildcare AssistantPrimrose School | Braselton, GA,
Monitored children's play activities to verify safety and wellness.
Established and maintained safe play environment for children.
Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Enforced rules to teach good manners and maintain safe environment.
Maintained neat environment by organizing toy bins and bookshelves.
Supported children's emotional and social development with one-on-one attention.
Used clear communication and professionalism to develop constructive relationships with families.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Collaborated daily with classroom teachers to keep activities running smoothly.
Secured indoor and outdoor premises to protect children.
Instructed children in health and personal habits involving eating, resting and hygiene habits.
Read stories and played alphabet games to promote early literacy.
Balanced schedules to promote optimal rest, play and educational periods.
Tidied up, washed hands and assisted children in bathroom.
Discussed developments, behavior and concerns with parents or guardians.
Observed and monitored children to identify developmental strengths and target enrichment activities.
Improved behavior by employing positive management strategies.
Recorded behavior, food and medication dispensing information.
Monitored educational progress by keeping detailed individual charts and files.
Recommended methods for modifying behavior and encouraging learning experiences.
08/2015 to 10/2019Transportation DispatcherErickson Living | Matthews, NC,
Created schedules and dispatched drivers to various sites in Louisville, KY.
Checked paperwork prior to dispatching crew members to maintain accuracy.
Effectively resolved complaints by working closely with customers.
Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services, including supervising 8 employees.
Added technicians' notes to system in case follow-up was needed.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Communicated with individuals within inbound call center setting to complete dispatch support for 100 calls.
Reported delays, accidents or other traffic and transportation situations.
Oversaw investigation and resolution of customer and vendor issues.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Education and Training
Expected in 06/2010High School Diploma | Butler Traditional High School, Louisville, KYGPA:
Expected in 10/2011 | Cosmetology EducationEmpire Beauty School , Louisville, KY, GPA:
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