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Dispatcher Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Skills
  • Service planning
  • Delivery procedures
  • Processing orders
  • Delegating work
  • Adjusting routes
  • Monitoring field personnel
  • Improving operations
  • Database maintenance
  • Critical thinker
  • Data entry
  • Reliable and trustworthy
  • Schedule coordination
  • Customer relationship management
  • Organization
  • Active listening
  • Team management
  • Decision-making
Experience
Dispatcher, 10/2019 to Current
MacallisterLansing, MI,
  • Tracked changes in computer system to keep records current and accurate.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
  • Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Supervised driver dispatching, route planning and vehicle tracking for over 50 Special transportation drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for 60 calls.
  • Supervised driver dispatching, route planning and vehicle tracking for over 50 special transportation drivers.
Childcare Assistant, 10/2010 to Current
Primrose SchoolBraselton, GA,
  • Monitored children's play activities to verify safety and wellness.
  • Established and maintained safe play environment for children.
  • Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Supported children's emotional and social development with one-on-one attention.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Secured indoor and outdoor premises to protect children.
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Read stories and played alphabet games to promote early literacy.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Tidied up, washed hands and assisted children in bathroom.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Improved behavior by employing positive management strategies.
  • Recorded behavior, food and medication dispensing information.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Recommended methods for modifying behavior and encouraging learning experiences.
Transportation Dispatcher, 08/2015 to 10/2019
Erickson LivingMatthews, NC,
  • Created schedules and dispatched drivers to various sites in Louisville, KY.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services, including supervising 8 employees.
  • Added technicians' notes to system in case follow-up was needed.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Communicated with individuals within inbound call center setting to complete dispatch support for 100 calls.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Education and Training
High School Diploma: , Expected in 06/2010
Butler Traditional High School - Louisville, KY
GPA:
: Cosmetology Education, Expected in 10/2011
Empire Beauty School - Louisville, KY,
GPA:

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Butler Traditional High School
  • Empire Beauty School
Job Titles Held:
  • Dispatcher
  • Childcare Assistant
  • Transportation Dispatcher
Degrees
  • High School Diploma

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