Highly innovative, dynamic, versatile, disciplined, and ambitious. Ability to successfully handle job requirements in a fast-paced environment, with minimal supervision, while maintaining emphasis on the highest quality of customer service. Experienced in establishing long-term customer and professional relationships with admirable college and career achievements. Seeking a permanent position that provides opportunities for professional growth and development of skills.
Dispatcher January 2014 to CurrentAdvanced Disposal － Detroit, MI
Assigning call in accounts, missed stops and new customers to drivers based upon designated route and driver location.
Courteously interacting with customers and/or the general public.
Updating, preparing, and dispensing the daily route schedule.
Reporting driver concerns to appropriate department or supervisor for resolution.
Maintaining the dispatch or service log to document pick-ups (scheduled, missed stops, extra pick-ups, etc.) route completions, and driver locations.
Dispatcher January 2001 to January 2014City of Detroit － Detroit, MI
Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive information, request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.
Coordinates communications emergency procedures by working with staff from City departments (e.g., Police, MUNI, Fire, Sheriff & PUC, ) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters.
Performs other duties as assigned. Refuse Collection Packer Operator, Vehicle Operator 1, & Sanitation Laborer
Operating all equipment assigned to the division
Salting of streets
Manage a fleet of trucks and employees
Communication with all routes
Handle all customer calls which concern routing
Document customer complaints using "Red Flag" form and communicate
Complete weekly schedule on computer
Review route sheets for accuracy (typos, key stops, initiate and insure changes are complete).
Dispatches drivers to calls as they are received, using information on customer needs, drivers? locations and loads, and daily factors to balance cost and speed of response
Fields incoming calls from customers, and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Disposal Machine Operator &Compactor
Report directly to Supervisor
Other duties as assigned Licenses/Certificates/Credentials CDL B w/passenger and air brakes Medical Examiner's Certificate (required for heavy equipment operator) Business Concepts Microsoft Excel 2000 Business Fundamentals Microsoft Office Application Management Management Essentials Organizational Systems Improvement
Masters of Business Administration : Colorado, 2014
Master Degree 2014 Colorado, Springs Masters of Business Administration Profile
Supervise, coordinate and sequence contractor work
On daily basis, walk and inspect ongoing work for code compliance, as well as workmanship
Enforce corporate safety policies on jobsite, providing key responsibility for safety compliance in the field
Demonstrate fiscal responsibility by enforcing contract requirements and limiting field changes
Communicate efficiently with project team, including office and field staff
Enforce corporate and OSHA safety policies on the jobsite
Bachelor : Colorado, 2012Bachelor Degree 2012 Colorado, Springs Science in Business Administration IT
Associate : Science, 2011Colorado Technical Universal, 2011 Colorado, Springs Associate Degree Science in Business Administration
Diploma : 1990Denby High School － Detroit, MI, USDenby High School, 1990 Detroit, MI Diploma
Dispatcher, Drivers, And Sales, Brakes, Cdl, Cdl B, Collection, Collections, Credit, Customer Service, Excel, Excel 2000, Heavy Equipment, Heavy Equipment Operator, Incoming Calls, Logging, Microsoft Excel, Microsoft Excel 2000, Microsoft Office, Ms Office, Multi-line, Natural, Outbound Calls, Packer, Receptionist, Retail Sales, Sales, Sales Department, Sanitation, Stamping, Telephone, Telephones, Dispatch, Ups, Ambitious, Excellent Customer Service Skills, Garbage Collection, Municipal, Problem Solving, Self-starter, Team Player, Time Management, Basis, Masters Of Business Administration, Mba, Osha Safety, Associate