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dispatcher resume example with 19 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable Dispatcher with 15 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Skills
  • Adjusting routes
  • Monitoring field personnel
  • Delivery procedures
  • Delegating work
Experience
10/2008 to 08/2021 Dispatcher Raymour & Flanigan Furniture | Lake Grove, NY,
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 150 drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support.
  • Reported delays, accidents or other traffic and transportation situations.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send MECHANICS OR SUPERVISORS for assistance.
  • Alerted BUS DRIVERS of road and weather hazards.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
10/08/2 to 08/2021 DISPATCHER/BUSDRIVER City Of Lakewood, Co | Lakewood, CO,
  • Answered questions and provided insight into local attractions and facility amenities.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Planned new routes each day based on passenger requirements.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Operated and maintained buses transporting passengers across city and county.
  • Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Followed safety procedures resulting in fewer accidents.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Obeyed traffic laws and followed established traffic and transportation procedures.
08/2002 to 10/2008 BUS DRIVER Raymour & Flanigan Furniture | Newark, DE,
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
  • Used navigation equipment and two-way radio while focused on safety and efficiency.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Operated and maintained buses transporting passengers across city and county.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
08/2002 to 10/2008 Dispatcher Walton County Schools | City, STATE,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Communicated with individuals within inbound call center setting to complete dispatch support.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
Education and Training
Expected in 05/1982 to to GED | South Cobb High School, Austell, GA GPA:
Expected in 04/2004 to to MEDICAL BILLING AND TERMONOLGY | ATHENS TECHNICAL COLLEGE, Monroe, GA, GPA:

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Resume Overview

School Attended

  • South Cobb High School
  • ATHENS TECHNICAL COLLEGE

Job Titles Held:

  • Dispatcher
  • DISPATCHER/BUSDRIVER
  • BUS DRIVER
  • Dispatcher

Degrees

  • GED
  • MEDICAL BILLING AND TERMONOLGY

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