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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Professional Commercial Truck Driver with experience transporting and delivering freight for various industries. Strong communication skills and ability to work with and support the team. Well-organized and proven record of reliability, on-time performance, defensive driving and safety. Meticulous and orderly with attention to detail, ability to manage multiple tasks and skill in working under pressure.

Skills
  • DOT trucking regulations
  • Map reading and navigation skills
  • PC proficient
  • Microsoft Office
  • Detail-oriented
  • Strong problem solver
  • Customer relationship management
Experience
01/2019 to 10/2020
Dispatcher Sherwin-Williams Brick, NJ,
  • Monitored personnel in the field to maintain location knowledge and provide ongoing support.
  • Advised drivers about issues such as traffic problems, weather conditions and other hazards.
  • Consulted with customers to gain feedback and address concerns with services.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Completed scheduled forms and collected payments to keep customer accounts current.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients and families to deliver outstanding customer service.
  • Maintained solid connections with established customers to promote business growth.
06/2012 to 11/2018
Commercial Truck Driver Carmax Green, OH,
  • Charted upcoming routes using both GPS technology and maps.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Delivered products and freight to customers both locally and long distance.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Maintained accurate and updated driving records to meet DOT recordkeeping demands of federal regulations and laws.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Contacted manager with critical issues to ensure effective problem-solving.
  • Interacted with company dispatchers to alert of any issues or delays.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Loaded, balanced and secured product to safely transport goods to customers.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Ensured that each delivery was dropped off within its scheduled time.
  • Secured freight during breaks and stops to avoid theft.
  • Maintained accurate records of all correspondence with customer, freight recipients and West Side Transport.
  • Trained new drivers regarding DOT regulations, traffic laws, trucking standards, and company policies.
06/2011 to 06/2012
OTR Truck Driver Hawthorne Gardening Medway, ME,
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Updated logs with timely and accurate information to meet DOT laws and regulations.
  • Planned routes using personal knowledge, maps, and GPS mapping software to optimize strategies, accounting for weather or construction delays to enable on-time deliveries.
  • Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image toward company named on truck.
  • Managed proper transportation of hazardous materials such as flamables and oxidizers with no incidents.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Secured freight within truck and verified delivery of goods on-time and in good condition.
03/2002 to 01/2011
Administrative Assistant Dynamic Workforce Solutions Selmer, TN,
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Assisted with administrative tasks, including filing, answering phones and assisting walk-in customers.
  • Communicated with Xerox to place and receive orders for customers, request maintenance services and deliver instruction on behalf of office management.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Managed phone calls from clients when sales rep was unavailable and provided informative answers to questions.
  • Performed cost-benefit analysis on potential system upgrades to support customer purchase decisions.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Landed new customer accounts for sales rep through effective customer service and powerful cold-calling scripts.
Education and Training
Expected in 01/2011
Associate of Applied Science: Medical Office Management
Kaplan University - Online,
GPA:
Accomplishments
  • Received 500,000 Safe Miles achievement award at West Side Trabsport in 2017.
  • Named “Admin of the Year” at Document Solutions in 2010.

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Dispatcher
  • Commercial Truck Driver
  • OTR Truck Driver
  • Administrative Assistant

Degrees

  • Associate of Applied Science

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