Professional Commercial Truck Driver with experience transporting and delivering freight for various industries. Strong communication skills and ability to work with and support the team. Well-organized and proven record of reliability, on-time performance, defensive driving and safety. Meticulous and orderly with attention to detail, ability to manage multiple tasks and skill in working under pressure.
Skills
DOT trucking regulations
Map reading and navigation skills
PC proficient
Microsoft Office
Detail-oriented
Strong problem solver
Customer relationship management
Experience
01/2019 to 10/2020
DispatcherSherwin-Williams – Brick, NJ,
Monitored personnel in the field to maintain location knowledge and provide ongoing support.
Advised drivers about issues such as traffic problems, weather conditions and other hazards.
Consulted with customers to gain feedback and address concerns with services.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Completed scheduled forms and collected payments to keep customer accounts current.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Demonstrated professional conduct with clients and families to deliver outstanding customer service.
Maintained solid connections with established customers to promote business growth.
06/2012 to 11/2018
Commercial Truck DriverCarmax – Green, OH,
Charted upcoming routes using both GPS technology and maps.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Delivered products and freight to customers both locally and long distance.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Maintained accurate and updated driving records to meet DOT recordkeeping demands of federal regulations and laws.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Contacted manager with critical issues to ensure effective problem-solving.
Interacted with company dispatchers to alert of any issues or delays.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Maintained neat and professional appearance during every shift to promote positive company presence.
Loaded, balanced and secured product to safely transport goods to customers.
Maintained safe driving habits to protect property and general public on roadways.
Ensured that each delivery was dropped off within its scheduled time.
Secured freight during breaks and stops to avoid theft.
Maintained accurate records of all correspondence with customer, freight recipients and West Side Transport.
Trained new drivers regarding DOT regulations, traffic laws, trucking standards, and company policies.
06/2011 to 06/2012
OTR Truck DriverHawthorne Gardening – Medway, ME,
Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
Updated logs with timely and accurate information to meet DOT laws and regulations.
Planned routes using personal knowledge, maps, and GPS mapping software to optimize strategies, accounting for weather or construction delays to enable on-time deliveries.
Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image toward company named on truck.
Managed proper transportation of hazardous materials such as flamables and oxidizers with no incidents.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Secured freight within truck and verified delivery of goods on-time and in good condition.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Assisted with administrative tasks, including filing, answering phones and assisting walk-in customers.
Communicated with Xerox to place and receive orders for customers, request maintenance services and deliver instruction on behalf of office management.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Managed phone calls from clients when sales rep was unavailable and provided informative answers to questions.
Performed cost-benefit analysis on potential system upgrades to support customer purchase decisions.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Landed new customer accounts for sales rep through effective customer service and powerful cold-calling scripts.
Education and Training
Expected in 01/2011
Associate of Applied Science: Medical Office Management Kaplan University - Online, GPA:
Accomplishments
Received 500,000 Safe Miles achievement award at West Side Trabsport in 2017.
Named “Admin of the Year” at Document Solutions in 2010.
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