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Dispatcher Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
To secure a challenging position within a progressive organization that emphasis in increasing responsibilities, personal growth, and professional achievement where I may utilize my skills and experience. Reliable worker with strong computer aptitude and a willingness to learn.  Detail-oriented and had proven record of good attendance and reliable work history.
Skills
  • Customer service skills Dependable independent worker
  • Solid independent worker
  • Computer literate
  • Consistent work historyStrong organizational skills
  • Strong work ethic
  • Team playerGood verbal/written communication skills
  • Troubleshooting
  • Good at following instructions
  • Group environments
  • Customer service experience
  • Solid communication skills
  • Strong interpersonal skills
  • Deadline driven
  • Flexible work schedule
  • Establishing goals and setting priorities
Education and Training
Hialeah-Miami Lakes Sr. High School , Expected in 1985 High School Diploma : - GPA :
Devry University Miramar, Fl Expected in : Business Administration - GPA : Business Administration
Your First Name] [Your Last Name , Expected in : - GPA :
Accomplishments
Experience
Tudi - Dispatcher
South Tampa, FL, 2007 -
  • Managed work with little supervision.
  • Independently coordinate field activity work via radio, phone and computer, track technicians and contractors daily progress to ensure production and time frames are met.
  • Assist with unique subscriber problems determine diagnosis of problems and tale appropriate action to remedy the trouble.
  • Keep all necessary departments and managers updated on CommTechs progress.
  • Act as a liaison between the technicians (residential & commercial), their office and other internal departments.
  • Professionally handle all types of customer inquires and complaints to fully resolve customer concerns, including troubleshooting, correcting accounts, scheduling and following up on work orders to ensure service is working.
  • Compile, prepare and maintain various operational reports, logs, and files, Perform other duties as assigned.
  • Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
  • Maintains daily operational records for feedback to cross-functional areas, including Care & Order Management.
  • Relentlessly pursues a solution to every issue that a customer brings to them Informs customers about services available and assesses customer needs Prepares standard reports to track workload, response time and quality of input.
  • Schedules work to ensures accurate coverage and monitors priority of calls and escalated calls to assure resolution to problems.
  • Attended monthly safety meetings to ensure safety procedures are meet
  • Ensured company procedures to maintain work environment in a neat and orderly condition.
  • Collaborated with TechOps to ensure a smooth work flow and efficient organization operations
Reyes Holdings - Warehouse Person
Park City, IL, 2006 -
  • Conduct all activities of the cable parts warehouse and converter in Metro Miami.
  • Maintain an efficient flow of converters, modems, and materials both in and out of the warehouse to various locations and contractors, and provide a high level of inventory accuracy, and efficiently manage the workforce to optimize daily output.
  • Perform weekly and monthly cycle counts to insure inventory accuracy.
  • Accurately read, understand and carried out written instructions
  • Ensures timely response in picking and packing of technicians equipment
  • Promoted shop safety by working in a safe manner
State Of Florida - Sr. Juvenile Detention Officer
City, STATE, 2000 - 2006
  • Maintaining a safe and secure environment for the youth while in detention, customer service, data entry, answering phones at the switchboard, and admission and release youth in/from detention, handling and retrieving youth personal property.
  • Provided outstanding customer service
  • Accurately read, understand and  carried out written instructions
  • Communicated operational issues and changes to supervisor on a regular basis
  • Counted and verified inventory to ensure accuracy.
  • Followed company procedures to maintain work environment in a neat and orderly condition
Friends Of Children - Youth Management Specialist I
City, STATE, 01/1998 - 01/2000
  • Tracking youth daily activities while in the program and in aftercare, case management, and data entry, providing group therapy, and answering phones.
Florida Power & Light - Office Clerk & Correspondence Clerk
City, STATE, 1993 - 1998
  • Customer service, date entry, balancing the system, researching customer's account, microfilming, answering phones, and corresponds to customer's letters.
  • Provided outstanding customer service
  • Accurately read, understand and carried out written instructions
  • Communicated operational issues and changes to supervisor on a regular basis
  • Followed company procedures to maintain work environment in a neat and orderly condition
Skills
cable, case management, resolve customer concerns, Customer service, data entry, delivery, diagnosis, functional, inventory, letters, materials, office, modems, monitors, order entry, Order Management, progress, quality, radio, researching, scheduling, switchboard, answering phones, phone, therapy, troubleshooting, unique

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Resume Overview

School Attended
  • Hialeah-Miami Lakes Sr. High School
  • Devry University
  • Your First Name] [Your Last Name
Job Titles Held:
  • Dispatcher
  • Warehouse Person
  • Sr. Juvenile Detention Officer
  • Youth Management Specialist I
  • Office Clerk & Correspondence Clerk
Degrees
  • High School Diploma

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