dispatcher resume example with 20+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
i dispatcher heavy haul equipment and military equipment
Skills
|
|
Experience
03/2017 to Current Dispatcher Chiquita | Blue Ash, OH,
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Answered customer requests with information about product availability, shipping information and status updates.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Oversaw investigation and resolution of customer and vendor issues.
- Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
- Reported delays, accidents or other traffic and transportation situations.
- Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
- Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
- Tracked all changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
02/2011 to 02/2021 Waitress Marriott International | Nashville, TN,
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
03/2016 to 02/2017 Driver Eagleville Hospital | Eagleville, PA,
- Transported clients to specified destinations safely and on-time.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
- Logged deliveries in [Type] system, including drop-off times and any special conditions.
01/1992 to 01/2010 Dispatcher Chiquita | Delaware, OH,
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Answered customer requests with information about product availability, shipping information and status updates.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Oversaw investigation and resolution of customer and vendor issues.
- Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
- Reported delays, accidents or other traffic and transportation situations.
- Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
- Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
- Tracked all changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.
Education and Training
Expected in 06/1987 High School Diploma | Stephenville High School, Stephenville, TX
Certifications
taking customers orders and serving foods
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Stephenville High School
Job Titles Held:
- Dispatcher
- Waitress
- Driver
- Dispatcher
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()