LiveCareer-Resume

Dispatcher resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

i dispatcher heavy haul equipment and military equipment

Skills
  • Delivery procedures
  • Adjusting routes
  • Monitoring field personnel
  • Service planning
Education and Training
Stephenville High School Stephenville, TX Expected in 06/1987 High School Diploma : - GPA :
Certifications

taking customers orders and serving foods

Experience
Chiquita - Dispatcher
Blue Ash, OH, 03/2017 - Current
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
  • Reported delays, accidents or other traffic and transportation situations.
  • Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
  • Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
  • Tracked all changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Marriott International - Waitress
Nashville, TN, 02/2011 - 02/2021
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Eagleville Hospital - Driver
Eagleville, PA, 03/2016 - 02/2017
  • Transported clients to specified destinations safely and on-time.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Logged deliveries in [Type] system, including drop-off times and any special conditions.
Chiquita - Dispatcher
Delaware, OH, 01/1992 - 01/2010
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
  • Reported delays, accidents or other traffic and transportation situations.
  • Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
  • Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
  • Tracked all changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.

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Resume Overview

School Attended

  • Stephenville High School

Job Titles Held:

  • Dispatcher
  • Waitress
  • Driver
  • Dispatcher

Degrees

  • High School Diploma

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