Dispatcher resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
i dispatcher heavy haul equipment and military equipment
Skills
- Delivery procedures
- Adjusting routes
- Monitoring field personnel
- Service planning
Education and Training
Stephenville High School Stephenville, TX Expected in 06/1987 – – High School Diploma : - :
Certifications
taking customers orders and serving foods
Experience
Chiquita - Dispatcher
Blue Ash, OH, 03/2017 - Current
Blue Ash, OH, 03/2017 - Current
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Answered customer requests with information about product availability, shipping information and status updates.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Oversaw investigation and resolution of customer and vendor issues.
- Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
- Reported delays, accidents or other traffic and transportation situations.
- Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
- Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
- Tracked all changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Marriott International - Waitress
Nashville, TN, 02/2011 - 02/2021
Nashville, TN, 02/2011 - 02/2021
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Eagleville Hospital - Driver
Eagleville, PA, 03/2016 - 02/2017
Eagleville, PA, 03/2016 - 02/2017
- Transported clients to specified destinations safely and on-time.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
- Logged deliveries in [Type] system, including drop-off times and any special conditions.
Chiquita - Dispatcher
Delaware, OH, 01/1992 - 01/2010
Delaware, OH, 01/1992 - 01/2010
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Answered customer requests with information about product availability, shipping information and status updates.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Oversaw investigation and resolution of customer and vendor issues.
- Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
- Reported delays, accidents or other traffic and transportation situations.
- Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
- Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
- Tracked all changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.
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Resume Overview
School Attended
- Stephenville High School
Job Titles Held:
- Dispatcher
- Waitress
- Driver
- Dispatcher
Degrees
- High School Diploma
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