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Dispatcher Resume Example

Resume Score: 80%

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DISPATCHER
Summary

Personable and dedicated Customer Service Representative with extensive experience in different industry's. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Focused and motivated to deliver seamless and pleasant healthcare experience to patients. Proactive administrative support and accurate recordkeeping.

Now that my children are older I am perusing a career in the medical field. My goal is to get into a medical assistant position or phlebotomist, I am also working with my local fire and rescue departments to obtain my EMR and eventually become an EMT for the department.


Skills
  • Service planning
  • Processing orders
  • Monitoring field personnel
  • Delegating work
  • Delivery procedures
  • Adjusting routes
  • Improving operations
  • Customer relationship management
  • Critical thinker
  • Training new hires
  • Data entry
  • Schedule coordination
  • Process improvement
  • Team management
  • Communications
  • Team building
  • First Aid/CPR
  • Customer service
  • Problem resolution
  • MS Office
Education and Training
High School DiplomaWestern Technical CollegeLa Crosse,WI,03/2002
Experience
Black River TransitDispatcher | Black River Falls, WI09/2020 to Current
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send drivers to needed locations.
  • Scheduled and dispatched daily calls based on caller locations and available employees.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for drivers.
  • Improved customer satisfaction by finding creative solutions to problems.
Riviera Pub and Grille Assistant Kitchen Staff Member | Neillsville, WI07/2016 to 09/2020
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Cleaned utensils, dishes and glasses for customer use.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Posted open job positions on the company site and social media sites, including Facebook.
  • Created and implemented employee training programs on food safety and guidelines.
  • Assessed training needs, showing new employees how to properly cook the menu items.
Ashlee Distribution services Dispatcher | Arcadia, WI05/2016 to 03/2018
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send drivers for assistance.
  • Tracked all changes in computer system to keep records current and accurate.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Oversaw inve
    stigation and resolution of customer and vendor issues.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reported delays, accidents or other traffic and transportation situations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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Resume Overview

Companies Worked For:

  • Black River Transit
  • Riviera Pub and Grille
  • Ashlee Distribution services

School Attended

  • Western Technical College

Job Titles Held:

  • Dispatcher
  • Assistant Kitchen Staff Member

Degrees

  • High School Diploma

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