dispatch officer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

  • Public Health and Safety
  • Basic life support understanding
  • Computer-aided dispatching
  • Customer Service
  • Training
  • Multi Tasking
  • Telephone Skills
  • Building Effective Relationships
  • Leadership
  • Teamwork
  • Planning
  • Preventive Maintenance
  • Computer Literacy
  • Receiving
  • Organizational Skills
Work History
01/2018 to Current
Dispatch Officer Clarion Security West Memphis, AR,
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Reduced risks and emergency response issues by observing public safety field units
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
  • Read system maps and caller information, and documented all details in system
  • Automated document flow by ensuring log books and fire, accident and emergency reports were maintained with 100% accuracy
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
03/2015 to 01/2018
Dispatch Officer, Security Supervisor Empowerment Academy & Beloved Community Charter Schools Jersey City, NJ,
  • Completed daily work report sheets and delegated tasks to employees
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
  • Recorded incident reports with detailed accounts of occurrences
  • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations
  • Monitored property and investigated any areas of suspicion
  • Supervised grounds, employee entrances and exits and security officers on duty
  • Managed more than 10 security officers for private businesses
08/2013 to 03/2015
School Bus Driver Ascension (System Office) Hancock, NY,
  • Followed maps and GPS software to adhere to routes or navigate high-traffic areas and times
  • Assisted passengers with difficulties or disabilities to board and exit bus
  • Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
  • Performed all bus driving duties and passenger interaction with professionalism
  • Transported passengers safely between destinations while following prescribed routes
  • Maintained safe and timely route completions
  • Kept bus clean to maintain professional appearance and positive school image
  • Obeyed all local and DOT traffic rules and regulations
  • Ensured all emergency equipment was in great condition and in working order
  • Communicated information to parents when necessary, using specific examples
  • Reported vehicle defects, accidents, traffic violations, or damage to vehicles
08/2000 to 08/2013
Technology Specialist Clintondale Community Schools City, STATE,
  • Logged updates on support tickets to communicate status to users and managers.
  • Developed network and database security for monitoring and alerting of potential threats.
  • Administered networks by creating user accounts and managing permissions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided technical support to 100 clients in average day.
  • Executed setup and breakdown of all equipment, including speakers, cables and computers, on- and off-site.
  • Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
  • Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
  • Assisted with office relocations, including breakdown and reimplementation of AV equipment at new locations, verifying operations and correcting setup issues.
  • Supported security personnel in managing closed-circuit security system to maintain optimal protects for property and personnel.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
  • Collaborated with clients from concept through final delivery of product or service.
  • Designed and implemented new server standards for core business services.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Recommended network security standards and upgrades to management.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
Expected in to to
Associate of Applied Science: Information Technology: Network Specialist
Macomb Community College - Warren, MI
  • Eagle Scout, Boy Scouts of America, 1987 to Current
  • 1st Lieutenant, Civil Air Patrol, 2009 to 2015
  • Developed additional training documentation for Dispatchers.
  • Eagle Scout
  • Exemplary Service Medal
  • ICS100
  • ICS200
  • ICS700
  • ICS800

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Resume Overview

School Attended

  • Macomb Community College

Job Titles Held:

  • Dispatch Officer
  • Dispatch Officer, Security Supervisor
  • School Bus Driver
  • Technology Specialist


  • Associate of Applied Science

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