(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Qualified Dispatcher/ Customer Service Rep. highly organized and  detail oriented in fast-paced, team- based dispatcher/customer service in Transportation Logistics . With a talent for accurate shipment  tracking . Hardworking in deadline-driven environments. 
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Bilingual -Spanish speaking

  • Multi-line phone talent
  • Mediation capability
  • Training development aptitude
  • Strong client relations
Model Alternative High School Stockton, Ca. Expected in 1990 High School Diploma : GED - GPA :
Work History
Ceva Logistics U.S., Inc. - Dispatch Clerk
Carol Stream, IL, 07/2014 - Current

Completed loads in truck mate system.
Created schedules for the week .
Created freight bills and added extra stop charges and fuel surcharge.
Insured rates  and charges are correct for the load.
Called stores and vendors to insured driver arrived on time to delivery and pick up.
Sent out trips summaries and contract for work being performed  to customers via email.
Assisted billing department  scanning and indexing and filing all paperwork .

Ceva Logistics U.S., Inc. - Dispatch Clerk
El Paso, TX, 10/2008 - 07/2014
Scheduled drivers to pick up or deliver loads to customers or vendors.
Kept tracking of drivers arrival times  and departure time  to pick ups and deliveries
Performed document scanning and indexing in the company's computer system truck mate .
Answered multiple phone lines .
Interacted with customers to provide information in response to inquires, concerns and requests about purchase orders and services.
Created schedules for the week added stops and charges.
planning and scheduling appointments with vendors over the phone and thru email.
Trained new employee's for dispatch clerk , facility billing.
Teletech - Call Center Customer Service Rep.
City, STATE, 2005 - 08/2008

    Answered calls by addressing clients inquires regarding insurance  claims and coverage for United Health Care.
    Politely assisted clients in person and via telephone

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  • Model Alternative High School

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  • Dispatch Clerk
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  • High School Diploma

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