- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Bilingual -Spanish speaking
- Multi-line phone talent
- Mediation capability
- Training development aptitude
- Strong client relations
Carol Stream, IL, 07/2014 - Current
Completed loads in truck mate system.
Created schedules for the week .
Created freight bills and added extra stop charges and fuel surcharge.
Insured ratesĀ and charges are correct for the load.
Called stores and vendors to insured driver arrived on time to deliveryĀ and pick up.
Sent out trips summaries and contract for work being performed Ā to customersĀ via email.
Assisted billing departmentĀ scanning and indexing and filing all paperwork .
Ā
El Paso, TX, 10/2008 - 07/2014 Scheduled drivers to pick up or deliver loads to customers or vendors.
Kept tracking of drivers arrivalĀ times Ā and departure time Ā to pick ups and deliveries
Performed document scanning and indexing in the company's computer system truck mate .
Answered multiple phone lines .
Interacted with customers to provide information in response to inquires, concerns and requests about purchase orders and services.
Created schedules for the week added stops and charges.
planning and scheduling appointments with vendors over the phone and thru email.
Trained new employee's for dispatch clerk , facility billing.
Ā Ā
City, STATE, 2005 - 08/2008
Answered calls by addressing clients inquires regarding insurance Ā claims and coverage for United Health Care.
Politely assisted clients in person and via telephone
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Job Titles Held:
- Dispatch Clerk
- Dispatch Clerk
- Call Center Customer Service Rep.
Degrees
- High School Diploma
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