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Dispatch/ 911 Supervisor Resume Example

Resume Score: 70%

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DISPATCH/ 911 SUPERVISOR
Professional Summary
Flexible and versatile - able to maintain composure under pressure thrive in deadline-driven environments Encourage and promote teamwork Loyal Willing to help whenever needed Dependable Compassionate Good morals - believe in doing what's right Honest Qualifications Have been a dispatch supervisor for over two years Knowledge of computer systems Have over ten years of experience as a supervisor I was the lead dispatch for three years prior to becoming the Supervisor Know most computer systems including; Word, Excel, Outlook, Onenote. Dependable Supervisor bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Skills
  • Exceptional interpersonal communication
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Consistently meet goals
  • Efficient multi-tasker
  • Conflict resolution
  • Customer service-oriented
  • Organized
  • Deadline-oriented
  • fast learner
  • very dependable
Work History
Dispatch/ 911 Supervisor01/2009 to Current
PIKE COUNTY SHERIFF'S OFFICE – Bowling Green, MO.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Worked directly with Sheriff Korte to achieve successful roll out of new mapping system.
  • Developed and rolled out new policies.
  • Hired and trained six dispatchers.
  • Successfully completed the APCO instructors course
  • Scheduling of all staff
  • Validated all MULES entries
  • Wrote policies and procedures book
  • Assisted Jail staff when needed
  • Oversaw all entries made by staff
cashier08/2006 to 01/2009
IGA – Bowling Green, MO

  • nightly books
  • counting cash drawers
  • depositing money after hours
  • running cash register
General Manager07/1997 to 08/2006
Hardee's – Mexico, MO
  • Supervised over 30 employees Did monthly scheduling Figured books daily Managed inventory - loss management Managed hiring process for new employees Trained new employees Organized and facilitated crew meetings Executed corrective action when necessary Increased stores profit by 4% within the first month Employees received their first bonus in several years due to showing favorability in profit and inventory.
Education
High School Diploma: 1990Bowliing Green R-1- Bowling Green, MOAward for top science student
Certifications
  • Livescan instructor
  • APCO instructor
  • FEMA courses
  • Missouri Sheriff's Association
  • Dept. of Public Safety
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Resume Overview

Companies Worked For:

  • PIKE COUNTY SHERIFF'S OFFICE
  • IGA
  • Hardee's

School Attended

  • Bowliing Green R-1

Job Titles Held:

  • Dispatch/ 911 Supervisor
  • cashier
  • General Manager

Degrees

  • High School Diploma : 1990

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