Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • Project Management
  • FEMA Public & Individual Assistance Programs
  • Attention to Detail
  • Team Player
  • Conflict Resolution
  • Leadership Development
  • Interpersonal & Objective Judgment
  • Communications - Written and Oral
  • Industry Knowledge - insurance
  • Computer - Office Software
Bachelor of Science: , Expected in 2012
University of South Alabama - Mobile, AL
Professional Summary

Resulted oriented experienced, catastrophe and insurance claims professional with a track record for success. Strong ability to work with minimal direction to solve problems, resolve conflicts and respond to outside sources including but not limited to federal, state and local regulators.

Work History
Disaster Recovery Construction/Building Inspector, 06/2019 to Current
CCPRS/National Disaster Recovery ServicesCity, STATE,

CCPRS/Jacobs is joint venture CH2M Hill, CDM Smith and Jacobs Engineering to provide technical assistance to FEMA disaster related operations throughout the United States and it's territories. CCPRS must maintain a technical workforce in a constant state of readiness, accessible 24 hours a day and seven(7) days with the ability to mobilize within 48 hours of FEMA's notification.
Deployed as a PA Site Inspector Specialist for FEMA Disaster 4420 NE June 2019 - May 2020

. Duties responsibilities and accomplishments have included but not limited to:
• Completed training and certification for FEMA Public Assistance Site Inspector
• Completed twenty-two(22) on line training modules in accordance with FEMA Public Assistance Independent Study Program
• Conducted over 75 PA primary and rework site inspections to included roads, bridges, park trails, building and contents. All inspections have been consistent with if not exceeding standards
• Completed site inspection reports in Grants Manager on a timely basis
• Selected to be team lead on site inspections
• Customer Service response from Applicants and Program Delivery Managers has been excellent

  • Based on performance selected as member of site inspection close out team. At peak there were more than 60 site inspectors.The close out team included less than 15
Commerical & Residential Insurance Claims Examiner, 06/2013 to Current
MulptiCity, STATE,

As an independent licensed all lines claims adjuster/examiner in fourteen(14) states in the southeast and midwest United States I have worked with multiple employers to include but not limited to :

  • ASI/Progressive Insurance - St Petersburg, FL & Nashville TN
  • Bright Claims - Atlanta GA
  • Crawford & Company Insurance - Atlanta Ga
  • State Farm Insurance, Bloomington, IL

Responsibilities; Contributions and Accomplishments have included but not imited to the following:

  • Seven(7) years comprehensive experience managing claims and litigation in all areas of commerical, residential property/homeowners, liability, flood, bodily injury and auto multiple insurance providers
  • Managed mid to complex insurance claims from inception to close inclusive of investigation, analysis and recommended adjustment of claims within authority limits
  • Coordinated settlements of litigated and non litigated claims with attorneys, claimants, and public and private adjusters
  • Demonstrated ability to multi - task as a manager, consultant, adjuster in the best interest of the client. Developed and maintained reports and documentation to support claims, analysis, investigation and settlements
  • Achieved excellent results with cost estimates and claims analysis with use of XactAnalysis
Catastrophe Claims Adjuster/professional, 06/2013 to Current
MulptiCity, STATE,

In the role of Catastrophe Claims professional have worked with the following Catastrophe Claims organizations:

  • Charter Catastrophe Services,Inc
  • One Call Claims
  • Pilot Catastrophe Services

Provided professional Catastrophe and insurance claims services for the following federally declared disasters:

  • Texas Flooding- 2016
  • Hurricane Matthew - 2016
  • Louisiana Summer Floods - 2016
  • Hurricane Irma - 2017
  • Hurricane Harvey - 2017

Duties responsibilities, contributions and included but was not limited to the following:

  • Directed to day to day work of a cadre of 25 independent adjusters for claims services, management and adjuctications. Comented for raising the level of efficency for claims processing inclusive of customer service, and settling claims to the satisfaction of the claimant and cost effectiveness for the insurance carrier
  • Managed the working relationship with outside vendors and goverment regulators, local, state and federal
  • Completed claims analysis for adjustment with the use of Xactimate and Simsol estimating software
  • Conducted review and assessed insurance policies for coverage application and recomendations to carriers, regarding reservation of rights or denial letters
  • Facilated and supervised repairs or replacement to damaged properties commerical and personal property inclusive of securing alternative temporary living arrangements when appropiate and allowed by policy coverage
  • Managed and directed claims processing and settlements for over 200 catastrophe claims in multi- jurisdictions. Adjusted reserves and maintained balances to ensure the financial integrity of managed claims
  • Created weekly and monthly reports regarding volume and staff development
  • Conducted catastrophe damage assessments of individual residents and public properties consistent with FEMA grant assistance programs,
  • Developed and maintained strong working relationships with carriers, claimants and other FEMA clients. Recognized by all client groups for custome service above and beyond standards and requirments

Real Estate Agent

Vale University Property Training


Licensed Adjuster in the following jurisdictions:

AL, FL, GA, MS, MN, WY, SC, NC, LA, OK, MI, WA and TX

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School Attended

  • University of South Alabama

Job Titles Held:

  • Disaster Recovery Construction/Building Inspector
  • Commerical & Residential Insurance Claims Examiner
  • Catastrophe Claims Adjuster/professional


  • Bachelor of Science

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