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disaster case manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly efficient community service specialist with efficiency in case planning, crisis intervention, and outreach coordinating. Knowledgeable medical personnel with experience in patient care, project management, and policy adherence. Excels tentatively in fast-paced environments with altering priorities and demands. Experienced Disaster Case Manager looking to apply knowledge and abilities to make positive impact on response times and patient care. Organized, attentive and motivated to strengthen structures, improve program quality and control costs in order to maximize service outreach. Proficient in contributing to committees overseeing all aspects of trauma handling, disaster response and crisis management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Competent in advocating care for individuals based on their social determinants, health-based, and cognitive limited needs
  • Expert in gathering and accessing cultural, educational, social, and demographic data to appraise local programs
  • Experience approaching policies, complex highly sensitive issues, and resolving conflict tentatively
  • Expert communication skills including verbal, written, public speaking, and presentation expertise to a variety of audiences
  • Crisis Management
  • Resource Coordination
  • Problem Resolution
  • Critical Thinking
  • Computer Skills
  • Planning & Organizing
  • People Skills
  • Friendly, Positive Attitude
  • Active Listening
  • Team Management
  • Good Work Ethic
  • Microsoft Office
  • Organizational Skills
  • Data Management
  • Conflict Resolution
  • Project Management
  • Customer Service
  • Prioritizing Work
  • Calendar Management
  • Time Management
  • Organizing and Categorizing
  • Clerical Support
  • Data Entry
  • Verbal and Written Communication
  • Service-Oriented
  • Prioritization and Time Management
  • Outgoing Mail Preparation
  • Data Gathering
Experience
Disaster Case Manager, 01/2021 - Current
United Way Of America Los Lunas, NM,
  • Secures and maintains accurate service delivery statistics, evaluates outcomes, and informs management apprised of servicing issues, trends, and cost implication
  • Provides referral to appropriate service agencies, medical, psychological, and psychiatric resources at the request or observational need of the client
  • Implements recovery and financial plans based on client’s disaster needs
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Devised and implemented improved care models to increase throughput, patient experiences and staff onboarding.
  • Updated emergency preparedness resource materials plan to comply with federal and state regulations.
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
  • Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
  • Studied successful plans from other locations to assess opportunities to improve program operation.
  • Leveraged software skills to input and compile data gathered from various sources.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received, sent and edited emails through Microsoft Outlook.
  • Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
  • Answered telephones, directed calls and took messages.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Provided friendly and professional assistance to employees and visitors.
  • Created emergency situation status reports to discuss response and recovery efforts.
  • Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
Certified Nursing Assistant, 07/2020 - 12/2022
Encompass Health Texarkana, AR,
  • Documented dictated patient medical history, physical examinations, family and social history, procedures, lab results, and radiographic impressions
  • Documented proper clinical impressions or diagnosis, discharge instructions, as well as prescription per the provider’s request
  • Maintained bedside and personal care, provided ambulation assistance, personal hygiene care, and housekeeping duties
  • Monitored vital signs and assisted clients with chronic illnesses, physical or cognitive disabilities, and/or aging limitations through individual service plans
  • Provided a safe and clean environment for patients
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
Certified Nursing Assistant, 04/2019 - 07/2020
Encompass Health Tuttle, OK,
  • Documented dictated patient medical history, physical examinations, family and social history, procedures, lab results, and radiographic impressions
  • Documented proper clinical impressions or diagnosis, discharge instructions, as well as prescription per the provider’s request
  • Maintained bedside and personal care, provided ambulation assistance, personal hygiene care, and housekeeping duties
  • Monitored vital signs and assisted clients with chronic illnesses, physical or cognitive disabilities, and/or aging limitations through individual service plans
  • Provided a safe and clean environment for patients
Case Manager, 03/2016 - 01/2018
Corecivic Gallatin, TN,
  • Secured and maintained accurate medical assessments, evaluated outcomes, and informed management of care conflicts, treatment plans, and patient progress
  • Provided referral to appropriate service agencies, medical, psychological, and psychiatric resources at the request or observational need of the client
  • Implemented individual care assessments and treatment plans based on client’s medical and social needs
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Assisted individuals with eligibility for available benefits.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Reviewed treatment plans against individual goals and healthcare standards.
Key Holder, 09/2016 - 04/2017
Ascena Retail Group Woodbury, MN,
  • Ensured the safety of employees by opening and closing the store, daily
  • Managed the store’s security alarm system, enabling it and disabling it when necessary
  • Maintained security surveillance and prevented breaches by creating a privacy setting for security alarm codes and changing when necessary
  • Set employees schedules as needed
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Counted and balanced registers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Education and Training
High School Diploma: , Expected in 05/2017
-
LaGrange High School - Lake Charles, LA,
GPA:
Status -
Associate of Applied Science: Criminal Justice, Expected in
-
Sowela Technical Community College - Lake Charles, LA
GPA:
Status -
  • Additional Coursework in American History I & II, Environmental Science, Biology I, Introduction to Arts, Introduction to Psychology, Psychology of Human Development.
Accomplishments
  • Certified Nursing Assistant| CPR/BLS, Workeys-Bronze

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Resume Overview

School Attended

  • LaGrange High School
  • Sowela Technical Community College

Job Titles Held:

  • Disaster Case Manager
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Case Manager
  • Key Holder

Degrees

  • High School Diploma
  • Associate of Applied Science

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