Versatile Information Technology and Operational Manager with 14 years experience in the strategic planning, development and maintenance of an agency portfolio of over a dozen information and communication systems. Successful leader possessing extensive experience in daily operational support to over 200 direct users, oversight of logistics, equipment, network, telecommunications, security, and disaster planning, as well as application support to over 4000 users statewide and the public.
Managed program and operational oversight and support of Agency portfolio of over a dozen information and communication systems. Supervised nine state and contracted business analysts and program specialists. Collaborated with service providers, citizens, county, state and federal partners. Defined strategy for the support of ChildLine and Abuse Registry operations, to include the telecommunication reporting system, staff logistics and equipment, and Continuity of Operations and Disaster Recovery Plans. Coordinated and oversaw staff resources needed to implement and support business and system changes, review of technical system documentation, functional specifications for system development and enhancements, test planning and management, user training, system documentation and analysis of user and/or system problems. Interpreted and conveyed state and federal mandates, regulations, policies, standards and objectives to ensure that current and future information systems collected the necessary data in compliance with mandates. Monitored contracts to ensure services were consistent with contract language and comply with federal and state requirements.
Oversaw the development, maintenance, creation and implementation of management information and communication systems. Supervised a team of six Program Specialists. Collaborated with program staff, county, state and federal partners in the creation of federal planning documents, as well as the review, approval and monitoring of county child welfare Information Technology budgets. Managed the design, analysis and layout of outcome and program information provided through agency information system reporting, hard copy and website publications which included newsletters and state and federal data reports.
Developed and implemented policies, standards and procedures relating to the implementation of statewide information systems. Researched, developed and enacted policies and procedures for requirements gathering, system design, testing, user support and policy and program review. Drafted Requests for Proposals and Federal Advance Planning Documents. Created the agency child welfare newsletter as well as introduced collaboration tools, such as SharePoint, which significantly saved time in project management and collaboration.
MS Office, MS Project, Team Foundation Server, MS Test Manager, Visio, SharePoint
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