Road Map Development - Analysis and input to strategic technology plans for Salesforce.com CRM System and cross-functional collaboration on long-term solutions with other ERP Systems.
Technology Leadership - Comprehensive cloud computing solutions for enterprise at Mitchell International lead to consolidation of 42 legacy systems to 4 cloud-based systems.
Integration Success - NetSuite and Salesforce.com Enterprise Integration approach to facilitate product provisioning and user management.
Responsiveness - Decreased annual ticket volume by 40% with attention to resolution, alignments with infrastructure teams, and use of best practice methods that accelerated resolution by ~70% On Time Delivery - Deployment of actionable tools, data, and components supporting partners.
Strategic Planning and Enablement
Compliances - SOX, PCI, HIPPA, FedRAMP
Team Building and Direction
End to End Solutions and Project Management
Business Process Transformation
Vendor Over Sight
Solution ROI and Business Cases
01/2016 to Current
Director/Sr Principal Systems ArchitectGeneral Dynamics
Managing Internal Salesforce team to support 19000 users with sales and service cloud implementations.
Working on strategy and execution to migrate salesforce Classic to Lightning.
Service Cloud/Call Center implementation for both internal and external customers with Salesforce communities/Consoles.
Architected Enterprise Integration solution with Mulesoft platform.
Implemented synchronous contracts/subcontracts integration with GovWin/Cost Point on premise financial systems and cloud based HR System Workday.
Successful implementation of Salesforce multifactor authentication and SAML SSO with Okta Identity Management solution.
Implementing Corporate Chatter rollout, Salesforce employee community with Social and Workday integration.
Advisor to business development teams with strategy and POC from RFP stage to go-live of all federal and state government salesforce projects.
Responsible for complete solution and technical architecture in compliance with FedRAMP on Gov Cloud.
01/2011 to 01/2015
Senior ManagerMitchell International Inc Sales Org
Instrumental in business transformation by consolidating processes across business units and 42 legacy systems to 4 cloud based systems - Salesforce, NetSuite, Ultipro and MS SharePoint.
Lean Agile principles, and practices at organization level by working with the executive management and development teams.
Delivered Order to Cash solution on force.com platform from Salesforce.com Sales cloud to fulfillment module in NetSuite.
Order processing time has been significantly reduced from 11 days to 1 hour as a result of synchronous systems integration by using BOOMI.
Data-driven approach and integration with ELOQUA and Salesforce.com for effective lead and campaign management Remedyforce implementation on Force.com platform with ITIL framework and best practices is advocated at corporate level.
Strong process improvement and industry best practices were adopted during ITSM implementation.
Professional Services functionality built on force.com platform with integration to financial system.
Salesforce.com Community features were implemented for Project, Resource and Client Management functionality with customer 360 views.
Salesforce.com Chatter rollout at corporate level to bring customers, vendors and employees together in social collaborative initiative.
Worked with executive management on strategic Mobile roadmap for Salesforce.com applications for sales operations.
01/2006 to 01/2011
Sr. Software Engineer/ManagerMerchant Link/JP Morgan
Successfully implemented Sales cloud on salesforce.com for Marketing and Sales Organizations.
Data migration strategy and ETL configurations were defined for data migration from PeopleSoft CRM to Salesforce.com Successfully Managed and implemented PeopleSoft CRM 8.9 Integrated Field Service and Support modules, with customized functionality of the service agreements and Field Service Installations of the Point of Sale systems.
Industry specific credit card processing and its PCI Compliance and data security standards have been strictly implemented for enhanced card security.
Scheduling, installation of the equipment and processing of the service order related activities have been streamlined for efficiency.
Dealer network and direct merchants have been able to access the real time data with the self-service portal to track the progress of their installation projects and related support cases.
01/2000 to 01/2006
Software Engineer/Sr. Systems AnalystNEC Unified Solutions Inc
Worked in and Integrated environment of PeopleSoft CRM, Financials, SCM and HR system worldwide.
Successfully Managed and implemented PeopleSoft CRM 8.9 Integrated Field Service, which includes call center, support, service agreements and sales contracts and Helpdesk modules.
Implemented Master Data sync up from PeopleSoft FSCM 8.8 during the same time frame without any additional resources.
All of NEC sales force has been trained on this new tool within one month and is successfully using since then.
We have cut down the opportunity entry time by 50%, weekly sales review and forecasting time by over 50%.
Strengthening Business Opportunity through Strategic Technology Planning, Enterprise Roadmaps and Execution. Architect and Manage Cloud based Business Systems with an oversight of Salesforce.com CRM, NetSuite Financials and Workday HCM with focus in Systems Design, Development and Deployment. Expertise in People, Business Processes and Systems alignment. Extensive Force.com platform experience in application software design and development in Sales Cloud, Marketing Cloud and Service Cloud in an enterprise-integrated environment. Confident, dedicated technology leader with focus in enterprise resource planning systems, stakeholder satisfaction, team building, and strategic insight. Strategic IT architect and champion for change - Reputation for leading the operational efficiency and continuous process improvements by leveraging cloud based technologies. Enterprise wide standards driver, with leadership adoptability to rapid changes in requirements and enablement of cross-functional transparency to prevent silo practices. Business Process thought Leader - Behind growth to customers with emphasis on Marketing, Sales, Service, and Support modules to fit in industry best practices of customer life cycle. Subject Matter Expertise in Operations and Technology to accommodate changing business needs. Solid technical expertise with client server, Internet and cloud computing architectures and experienced project management in Waterfall and Lean Agile Methodologies.
Executive Certification in Management and Leadership: MIT Sloan School of Management - Boston, MA.
M.S: Information Engineering and ManagementSouthern Methodist University - Dallas, Texas Information Engineering and Management
Salesforce Certified System Architect.:
go-live, Agile, approach, Budget Management, business development, Business Process, Call Center, Client Server, com, Configuration Management, Client Management, contracts, credit, CRM 8.9, CRM, Data migration, Direction, ERP, ETL, executive management, features, Financials, financial, forecasting, frame, government, HR, ITIL, Team Building, Leadership, Managing, Marketing, Marketing and Sales, access, SharePoint, NEC, Enterprise, network, Oracle, PCI, PeopleSoft, processes, process improvement, progress, Project Management, real time, RFP, Sales, Scheduling, Scrum, strategy, strategic, Strategic Planning, System Architect, systems integration, Vantive