Accomplished Director offering over 20 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in relationship management, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels.
Certificate of Special Congressional Recognition - 2011 & 2013
Distinguished Service to the Community
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