director project manager resume example

Directed daily operations working cross-functionally with Sales, Project Management, and the Professional Services team heightening communication and utilization for professional services, early and on-time renewals for sales, and clear project transition. Improved the sales operations process to maximize the efficiency and quality of supported technology platforms and lines of business with improved reporting, communications, and planning. Accountable for operational day-to-day and ownership of CRM.

• Saved costs, negotiating vendor pricing for product and maintenance purchases.
• Managed and directed sales activities and portfolio of companies top tier clients.
• Assisted senior leadership during executive decision-making process by generating reports to provide data for consideration of corrective actions and improvements.
• Collaborated with Solutions Delivery to organize efficient schedules, factoring in time line requirements and product availability.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.

Instrumental team member in refining operational processes and tracking systems which enhanced reporting, improved historical data and improved repeat business. Rolled over and maintained a new CRM system, optimized reporting structure for improved executive summary and pipeline reports. Supervised product acquisition creating a tracking system; identifying outdated products in need of service which resulted in additional revenue. Gained trust with clients and vendors with active communication and follow through, resulting in improved relationships, referrals and leads. Negotiated special pricing and additional margin with vendor partners and distributors resulting in increased profit between 5 – 10%.

• Adhered to customer service standards to foster satisfaction and retention.
• Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
• Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
• Maintained detailed account records and contact logs in Salesforce to facilitate sales process.
• Contacted new and existing customers to discuss product and service solutions.

Assist sales personnel with outside sales. Consistently achieve 100% of annual quota, met quota 9 years strong while surpassing annual quota 2 times. Manage product licensing for large enterprise, commercial and government accounts. Identify product up sell and upgrade opportunities. Communicate with management at all levels and work in conjunction with various departments to facilitate service, product and customer licensing issues. Process new account set up: Initiate process with the accounting departments to establish new account relationships. Develop loyal customer base and increase sales volume through personal attention to customers; maintain strong relationship with customer during and after purchases to facilitate return business. Continually meet deadlines with accuracy and quality.

• Investigated sales and service issues to provide effective resolutions.
• Liaised between outside sales representatives and companies top tier accounts to optimize customer service.
• Contacted new and existing customers to discuss product and service solutions.
• Responded customer inquiries quickly and professionally to maintain customer satisfaction.

Managed relationship with UBS Corporate Services and Contracts Department. Instrumental in implementing MtM services, such as on-site residents, rollouts, migrations, and integration as well as product procurement. Coordinated purchasing, delivery and installation of $500k - $1 million per month. Analyzed and delivered hardware and service cost estimate for various technology projects.

Assessed performance of all hardware and solutions implemented in collaboration with on-site technical staff. Supported the team by organizing and coordinating meetings between MTM resources and PaineWebber contacts.