Human Resources Director with a comprehensive and strategic experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies and procedures development.
Developed team building programs, updated personnel manuals, corporate policies, job descriptions and management reports.
•Implementing human resources programs
•Developing solutions by collecting, researching and analyzing information, recommending course of action
•Comply with federal, state and local legal requirements by studying existing and new registrations, enforcing adherence to requirements and advising management on needed actions.
•Update job knowledge by participating in educational opportunties, reading professional publications, maintain personal networks, participating in professional development
•Demonstrate experience in providing proactive solutions to human resource issues
•Exercise good judgment in dealing with highly sensitive and confidential information
•Ability to build relationships both within and outside the organization with all levels of leadership
•Possess the ability to facilitate and encourage participation from others
•Implementation of administrative reward and recognition programs that support the achievement of business and personal objectives.
•Assist with business conduct guidelines, performance excellence and career banding
•Provide employment verification for current and previous employees
•Schedule background check as well as drug/alcohol exams
•Handle all company/client audits and staff reporting to all agencies
Reviewed and handled Foreclosures, Modifications and Loss Mitigation accounts, primarily with Proactive Team, to find resolutions on difficult accounts. Was Single Point of Contact (SPOC) for customers who were in Imminent Default status.
•Was responsible for resolution of aged loss mitigation cases from services, including delayed closing of cases, case updates or corrections, and supplemental claim requests
•Followed up and reconciled approved cases with wire overages/shortages
•Provided training and support to new Loss Mitigation staff regarding Policies and Procedures for PFS workouts
•Established and maintained working relationships with service contacts, including providing guidance and training regarding FNMA policies and procedures
•Worked with customers from beginning to end building relationships with clients on a daily basis
Human Resources, 2014
Facilities Management Professional, 2009
Benefits and compensation, Business Writing, Database, documentation, employee relations, Facilities Management, Human Resources, HR, Team Development, logistics management, SharePoint, organizational, Policies, processes, Project Leadership, recruitment, researching, staffing, strategic
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