Creative and loyal professional dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Exceptional interpersonal communication
Human resources management
Attention to detail
Workers' compensation knowledge
Union grievance resolution
Trained in FMLA/ADA/EEO/WC
Creative and innovative
Superior verbal and written communication skills
Director of TransportationFeb 2006 - Jun 2014 Jackson Public SchoolsJackson, MI
Oversaw daily operations for staff of 60+ employees; including drivers, office personnel and mechanics .
Oversaw garage inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets. Reduced budget by over $500,000 in three years.
Negotiated pricing with vendors.
Created department employee manual including training and development.
Created and maintained bus routes for 4,500+ students.
Processed accounts receivable and accounts payable.
Reduced overhead by taking on more responsibility with creative and administrative projects.
Served as the primary point of contact for incoming parent calls.
Developed and managed communications strategies, plans and budgets.
Coached employees on communication tactics.
Conveyed noteworthy information about department successes.
Drafted engaging, accurate and effective press releases.
Resolved employment-related disputes through proactive communication.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Represented organization at personnel-related hearings and investigations.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Developed partnerships with local educational institutions to secure contracts in excess of $500,000.
Cultivated and managed relationships with key clients, vendors and community partners.
Assistant Director of TransportationDec 1996 - Feb 2006 Jackson Public SchoolsJackson, MI
Worked directly with Director on overall operation of department.
Maintained accurate records and schedules.
Established long-term customer relationships through prompt and courteous service.
Forecasted manpower requirements based on daily workload and assigned employees.
Tracked time spent on assignments each day for productivity reporting.
Answered and quickly redirected up to 400 calls per day.
Screened applicant resumes and coordinated both phone and in-person interviews.
Organized all new hire paperwork.
Educational InterpreterJan 1985 - Dec 1996 Jackson Public SchoolsJackson, MI
Interpreted in the classroom setting for deaf / hard of hearing students.
Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
Planned and led activities to develop students' physical, emotional and social growth.
Assisted in preparing reports and paperwork for parent-teacher conferences.
Identified warning signs of emotional or developmental problems and reported to parents.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Reported on student progress, behavior and social skills to parents.
Operations SupervisorMay 2015 - Current Captial Area Transportation Authority Lansing, MI
Communicate all issues to appropriate personnel
Bachelor of Arts: Communications / Marketing / PR1987 Michigan State UniversityEast Lansing, MI
Nominated for Michigan“Transportation Director of the year” by upper management 3 times.
Administrator, Loyal Order of Moose, Jackson Lodge #156
CDL-B with P, S, and air brake endorsements
Federal drug and alcohol reasonable suspicion
Michigan Department of Education Transportation Director