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Director of Transformation Resume Example

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DIRECTOR OF TRANSFORMATION
Professional Summary

Director of Transformation / Engagement & Change Leader / IT Operations

Strategic and Tactical Planning / IT Operations / Agilest / Internal & External Communications / Change Management / Leadership / Evangelist / Social Media / Subject Matter Expert

An innovator, specializing in leading organizations to achieve business profitability and transforming business departments into cohesive units. Consistently resolves issues and finds solutions during periods of growth, consolidation and transformation.

Skills
  • Fifteen years leadership experience in Transformation, Communications and IT across all functions including B2B and B2C
  • Information Technology Strategy Development and Implementation Leading people from team level to department size (up to 200+ employees)
  • Recognized problem solver and business partner, Cross-functional relationship expert
  • Technology Leader and Instructor Global Vendor Management and Partnering, experienced in highly matrixed and off-shore environments
  • Large scale Client and Project Management  Executing and delivering upon key success measurements to attain business results 
  • Evangelist & Change Leader - Led a Global Challenge your Mindset initiative, taught courses on change management for the Leaders at Nokia.
  • Experienced with many Change Management methods and tools and all facets of change: cultural, organizational and strategical.
  • Agile and Communications
  • Innovative communications and change leader specializing in creating communication strategies that align a company's mission and that resonant with and inspire employees.
Personal Information
  • Drove corporate behavior and culture change: Currently leading CA Technologies as they transform their Services Department to a true consultative partner for their clients.  In the process of going from a Waterfall to an Agile environment. Worked with Nokia CEO to develop a change management campaign to drive company culture from a passive company to highly charged, accountable and inspired company looking to challenge the old mentality.
  • Drove strategy implementation: Created an “Evangelist” Technology network to coach, inspire and drive changes internally throughout business units and IT. Selected and trained change agents and leaders.  Nokia bought five startup companies with vastly different technologies, business models and cultures. Created cohesive IT and business plan and brought them together successfully. Created an atmosphere of cooperation and success.
  • Created and implemented IT Support Business Model. Involved staff in many successful joint campaigns with business groups increasing employee business achievements in North America.
  • Increased Employee Morale: Created action plans to engage, include and activate low scoring employees and departments. Worked cross functionally with multiple business unites. Program improved declining morale in a declining market.
  • Increased Customer Satisfaction: Proactively used existing measurements and high visibility activities to target specific customer complaints. Not only improved customer service but increased employee morale.
  • Aligned IT to be a true business partner:  President of North America challenged leadership to become more involved and innovative.  Took IT department from an afterthought to a having a key seat at the table.  Trained employees including sales and marketing on how to use existing mobile technologies to improve productivity.
Work History
Director of Transformation, 07/2015 to Current
CA Technologies – Plano, Texas
  • Leading a Global Consulting Transformation Program.
  • Using Agile methodology, techniques and mind-set to achieve business results.
  • Leading and mentoring C- Level and Executive Leadership teams as well as regional, product, and line management teams.
  • Setting the vision, behaviors and delivering a Communications program across the various channels.
  • Designing engagement and communications strategies.
  • Leading company in revitalizing brand both externally and internally.
  • Developing new strategic and operational ways of working and also new ways to measure success and executing those initiatives.
  • Partnering with internal teams and using customer feedback to achieve true transformation.
  • Serving as training agent, organizing and facilitating workshops and “big room” sessions to align strategy and mission across all business units.

Transformation Communications Consultant, 04/2014 to 12/2014
Deloitte – Dallas, Texas
  • Developed change management campaigns targeted at key internal stakeholders in support of the Global Digital transformation.
  • Engaged global, regional, and member firms in transitioning to the new digital platform Develop and facilitate on-going community of practice communications which include, webcasts, live streaming, conference calls, in-person meetings, and training sessions with key stakeholder and internal client communities.
  • Collaborated with various channel managers to develop relevant channel-specific materials to ensure to ensure strategic alignment of technology with content development and the brand strategy.

IT and Communications Consultant, 01/2013 to 04/2014
ETD Productions – Dallas, Texas
  • Provided Technology and Communications strategic plans for companies globally.
  • Social media and video production.
  • Aligning business groups with technology and communications.
  • Bringing Strategy into reality.

Sr. Communications Manager Global, 01/2011 to 01/2012
NOKIA, INC. – London, England, UK
  • Worked with Nokia CEO to develop a global change management/business transformation campaign to drive company culture from a passive company to highly charged, accountable and inspired company looking to challenge the old mentality.  Aligned the Leaders from across all business units behind new vision and case for change. Developed business impact assessments and support strategies.
  • Created a character that shared company activities in a fun and innovative way while focusing on accountability, urgency and empathy. Served as head of Nokia's Internal Communications campaign the Roving Reporter.  I used video, town halls, and social media to create a highly successful internal communications campaign.
  • Filmed Executive Leaders including the CEO for informative videos stressing company mission. Viewed and discussed globally. Wrote and directed videos with professional film crews.
  • Led town halls, trainings and social networking which positively enhanced employee behaviors and corporate strategy.
  • Incorporated social media, technology, print and personal appearance campaigns to deliver positive message.
  • Worked across a highly technical and engineer community globally and across business units.

Head of Communication and Marketing - IT, 01/2011 to 01/2012
NOKIA, INC. – London, England, UK
  • Provided strategic counsel to the IT leadership team during reorganization and leadership change in regards to communication and marketing.
  • Aligned a very dispersed functional team in our message and methods.
  • Collaborated with other departments to achieve mutual success in goals that aligned technology with business objectives.

HEAD of IT (Regional CIO) - UK, 01/2010 to 01/2011
NOKIA, INC. – London, England, UK
  • Single point of contact and responsible for all IT related activities within the United Kingdom.
  • Led a team of 175 internal employees and external partners.
  • Led IT Technology: Vendor Management, Data Center, Network Infrastructure, Application Development, Application Support, Mobility, Business Development and Strategy Implementation.
  • Championed a collaborative culture from a dispersed tribal mentality within IT.
  • Selected to the UK Leadership team to better support for the UK teams and customers.
  • Focused on business success, personal accountability and how technology can increase productivity and profitability.  

Head of IT (Regional CIO) - North & South America, 01/2006 to 01/2010
NOKIA, INC – Dallas, TX
  • Led a team of 200 internal and external partners.
  • Championed a collaborative culture from a dispersed tribal mentality which formed an aligned fast acting Information Technology Department.
  • Created several successful innovative plans that dealt with restructuring, innovation, out-sourcing and cost reduction.
  • Increased IT involvement with other departments becoming a true business partner.
  • Led Nokia IT companywide in employee satisfaction.
  • Increased overall IT satisfaction.
  • Improved relationship between Americas and the global organization.
  • Led IT Technology, Vendor Management, Data Center, Network Infrastructure, Application Development, Application Support, Business Development and Strategy Implementation.

Quality and Operations Development Manager, 01/2003 to 01/2006
NOKIA, INC. – Dallas, Texas
  • Managed the process, governance and quality initiatives across Information Technology in North and South Americas.
  • Led the rollout of defined portfolio of Platform Services in support of IT customers Responsible for Communications, Finance and Control and Relationship Management across North and South America Implemented several projects focusing on application development bringing a customer service approach to technology.
  • Implemented Quality Audits of manufacturing facilities that led to improvement of productivity.
  • Service Desk and On-Site Support Management, Dallas, Nokia, 2002 - 2003.
  • Led Service Desk and On-Site Support team aligning North and South American IT with Global initiatives and teams.
  • Increased employee morale and customer satisfaction rates.
  • Changed culture to align with business.
  • Managed and led through Out-Sourcing initiatives.
  • Led Service Desk and On-Site Support across the Central Region of US and Mexico.

IT Site Manager, 01/2000 to 01/2002
NOKIA, INC. – Mountain View, California
  • Led IT department at Nokia's Silicon Valley Site.
  • Led Service Desk, On-Site Support, Server Administration and Local Area Network teams.
  • The site consisted of several acquisitions (five) focusing on future business development.
  • This required skills in merging technologies and cultures.
  • Worked closely with many different business departments to ensure success.
  • Nokia was moving from a fragmented IT approach to a global centralized focus.

Program Team Lead, 01/1999 to 01/2000
NOKIA, INC. – Dallas, Texas
  • Led an external team to migrate company email system for MS Mail to Microsoft Exchange, install Tivoli remote system and Y2K upgrades.
  • The team consisted of one individual to make changes to local servers, an instructor to teach employees to use the new systems and several people to migrate each client system.
  • Traveled across North and South America.
  • Routinely surpassed expectation on time deivery and customer satisfaction.

IT Consultant, 01/1997 to 01/1999
ManPower – Dallas, Texas
  • Worked for the IT consultant company as an IT systems administrator.
  • I worked for several different companies from Tax/Accounting, Technology, to Trucking as primarily On-Site Support and Server Administration seeing different business models and seeing how technology can make those models work better.
  • Many times I worked as a one man IT department.

District Executive, 09/1996 to 12/1997
Boy Scouts of America – Dallas, Texas
  • Worked with local communities to bring a higher level of visibility, support and participation for Boy Scouts of America in the South East Area of the local Dallas council.  I worked closely with local governments, schools, churches and parent groups to improve Boy Scouts of America.  It required a great deal of organizational skills and working with Mayors, Police Chiefs and other leaders of the community while interacting with the kids and parents.  I brought a technology and business understanding approach which then led me to an IT career path.
Education
Bachelor of Arts: Psychology , University of Texas - Arlington
Certifications
Microsoft Certified Systems Engineer (MCSE) 
Military
  • Served as a Non-Commissioned Officer: Infantry in the US Army National Guard Distinguished Honor Graduate of PLDC (Army Leadership Course) Section sergeant of 120mm mortar platoon (led 20 soldiers) and Sergeant of the Year for the battalion.
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Resume Overview

Companies Worked For:

  • CA Technologies
  • Deloitte
  • ETD Productions
  • NOKIA, INC.
  • NOKIA, INC
  • ManPower
  • Boy Scouts of America

School Attended

  • University of Texas

Job Titles Held:

  • Director of Transformation
  • Transformation Communications Consultant
  • IT and Communications Consultant
  • Sr. Communications Manager Global
  • Head of Communication and Marketing - IT
  • HEAD of IT (Regional CIO) - UK
  • Head of IT (Regional CIO) - North & South America
  • Quality and Operations Development Manager
  • IT Site Manager
  • Program Team Lead
  • IT Consultant
  • District Executive

Degrees

  • Bachelor of Arts : Psychology ,

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