Director Of Tourism Development resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

High performing professional with over 10 years experience in operational management, customer service, and marketing. An expert in customer service, business operations, management, B2B sales, event and travel planning, tradeshow presence, and general marketing. Known for contributions of territory growth and being focused on customer satisfaction and brand representation all while balancing superior time management and organizational skills.

  • Lead generation
  • On-site product demonstrations
  • Promotional planning
  • Inside and outside sales
  • B2B and B2C sales
  • Product and service knowledge
  • Territory sales
  • Post-sales support
  • Sales closing
  • Customer needs assessment
  • Team building
  • Administrative support
  • Process improvement
  • Team management
  • Inventory management
  • Business operations
  • Planning and coordination
  • Project organization
  • Communications
  • Customer service
  • Operational improvement
  • Relationship development
Education and Training
Art Institute of Pittsburgh Pittsburgh, PA, Expected in 05/2006 Associate of Science : Interior Design - GPA :
Aimbridge Hospitality - Director of Tourism Development
Midwest City, OK, 06/2012 - 03/2020
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Networked to build client base and promote products to new and existing clients.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Negotiated and closed deals with minimal oversight.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
Exos - Director of Reservations
Sunnyvale, CA, 03/2011 - 06/2012
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Led team of 12 customer service professionals meeting all aspects of reservation needs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Inputted customer data into customer management/ system, safeguarding financial and personal information to avoid breaches.
  • Ran daily reports to assess performance and make proactive adjustments.
Beehive Coffeehouse - General Manager
City, STATE, 09/2010 - 03/2011
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Worked closely with owner, chef and servers to determine menu plans for special events or occasions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Ensured proper cleanliness was maintained in all areas of bar and front of house.
  • Managed accounts payable, accounts receivable and payroll.
  • Optimized profits by controlling food, beverage and labor costs daily.
Activities and Honors

Destination Greater Pittsburgh

Board of Directors - Secretary


Jacobs Creek Watershed Association

Board of Directors - President


Board of Directors


Volunteer Work:

Jacobs Creek Watershed Association

Friends of Flight 93

Mountain Watershed Association

American Whitewater

Ohiopyle Biking Club

Bear Rocks Community Club

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Resume Overview

School Attended

  • Art Institute of Pittsburgh

Job Titles Held:

  • Director of Tourism Development
  • Director of Reservations
  • General Manager


  • Associate of Science

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