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Director of Technology / Owner Resume Example

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DIRECTOR OF TECHNOLOGY / OWNER
Summary

SENIOR IT EXECUTIVE Strategic and forward-thinking Senior IT Executive with a successful history of designing and delivering cost-effective, high-performance technology solutions. Combines relationship building and leadership abilities to drive entire project lifecycle and deliver seamless integration of network infrastructure, IT security, applications development, and data center initiatives. [Job Title] with advanced knowledge of [Software]. Methodical leader with [Number]-year track record in development of technology systems, programs and policies. History of improving quality control, resulting in cost-effective IT solutions. Talented [Job Title] with [Number] years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.

Skills
  • IT Support & Strategy
  • Budget administration
  • Change Management
  • Hardware
  • Creative Thinking
  • Customer Experience Satisfaction
  • Documentation
  • Forecasting
  • Team Leadership
  • Needs Assessment
  • Process Improvement
  • Procurement
  • Strategic Planning
  • Vendor Relations
  • Team management
  • Decision-making
  • Teambuilding
  • Supervision
  • Troubleshooting
  • Maintenance & Repair
  • Multitasking
Experience
Director of Technology / Owner
Los Angeles, CAYour Cleaners Online/Jan 2012 to Current
  • Direct technology development for a growing web based online company.
  • Manage input from owners to lead the technical development of all software applications used to operate the business.
  • Oversee web hosting vendor and develop service level guidelines and measurements to achieve revenue targets.
  • Develop disaster recovery planning strategy, upgrade on-line billing system and create operating procedure documentation.
  • Increased company revenue by 300% over a 2-year period.
  • Reduced cost of ownership by implementing on-line order processing for customers on a web-based mobile platform.
  • Improved customer satisfaction with automated text and email message notifications.
Director of Customer Success
Los Angeles, CARumby/Jan 2020 to Dec 2020
  • Work closely with Rumby's partners to ensure their technical success on the platform utilizing the Postmates and Doordash network of drivers.
  • Collaborate with the product team to develop and release new features and products that improve the cleaner partner experience.
  • Manage product releases to establish deep partnerships within the customer community.
  • Identify potential long-term cleaning partners.
  • Onboarded several large dry-cleaning franchises to utilize Rumby's on-demand pickup and delivery services.
  • Increased company revenue by 65% while maintaining expansion targets.
  • Provided training for owners and store operators across the entire United States.
  • Documented technology improvements desired by cleaning partners, On-line Pickup and Delivery Dry Cleaning Company.
  • Established new workflow and employee training processes to improve operational efficiency.
  • Built relationships with strategic partners leading to business development opportunities.
  • Increased organization's exposure to [Type] industry to grow sales profitability.
  • Brought in more than $[Amount] in new business over [Timeframe].
  • Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Director of Technology
Los Angeles, CATHE CALIFORNIA ENDOWMENT/Jan 1999 to Jan 2012
  • California health foundation specializing in building healthy communities for underserved families and individuals.
  • Direct a team of 12 responsible for technical leadership, business support, networking, and web support.
  • Apply innovative technical solutions to increase internal, company-wide functionality and productivity of a large mobile workforce while reducing costs and enhancing customer service experiences.
  • Determine budgets for hardware and software capital approval through proper expense control.
  • Handle outsourcing and contracts for vendors and partners on major, large-scale projects requiring input across the entire organization.
  • Achieved $100K in annual power savings and $50K in server licensing.
  • Decreased server restoral time from 8 - 10 hours to 1- 2 hours by downsizing physical server farm 60% over a two-year period.
  • Saved an average of 360K+ annually ($25K-$35K monthly) in enterprise travel expenses by developing and implementing campus-wide video conferencing over a private intranet network.
  • Reduced internal support needs by migrating 8+ corporate applications to cloud-based software and solutions.
Education and Training
Watterson College –Pasadena, CA Executive Program in Management – University of California, Los Angeles Creative Thinking and Innovation Course: Business Administration & Computer ScienceUniversity of CaliforniaLos Angeles, United StatesMarine Corps Sergeant (honorable discharge)
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Resume Overview

Companies Worked For:

  • Your Cleaners Online
  • Rumby
  • THE CALIFORNIA ENDOWMENT

School Attended

  • University of California

Job Titles Held:

  • Director of Technology / Owner
  • Director of Customer Success
  • Director of Technology

Degrees

  • Watterson College –Pasadena, CA Executive Program in Management – University of California, Los Angeles Creative Thinking and Innovation Course : Business Administration & Computer Science

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