As a proven professional, my passions include the development and implementation of comprehensive training paths to further employee engagement; supporting organizational growth through process improvement & operations integration and development and implementation of a comprehensive communication strategy.
Lead a department of 24 talent development professionals for a healthcare organization with eleven hospitals and 23,000 employees.
Development of competency model across all career ladders and levels to drive current and future learning content.
Creation of STAR Map (federally registered with the US Patent and Trademark Office) to simplify the talent management process. including annual talent reviews and succession planning.
Formation of bite-sized learning (Teachable Moments) to foster team learning and soft skill development.
Provide support to hospital HR Business Partners to assess needs and deliver tailored learning initiatives.
Oversee the administration of various leadership assessments and development and delivery of leadership courses.
Standardization of new employee orientation content.
Deployment of annual required regulatory and compliance training
Led employee integration for new hospital integrations.
Creation of e-learning materials, videos, and job aid resource library.
Integral member of senior leadership team responsible for growing the brand from 225 to 480 locations in 40 states. Key accomplishments include
Led employee onboarding, communication & organization integration through brand acquisition.
Led the RFP process,selection and implementation of new system-wide mobile friendly intranet.
Spearheaded integration of technology platforms to engage and attract millennials & franchisees.
Transformed cafe and franchisee training to position the brand for consistency and growth.
Led various cross-functional teams in the development of processes and systems.
Drove year-over-year increase in franchisee scorecard across all categories.
Created and led transformation of new service philosophy; Moments Matter.
Drove the 'People First' strategic initiative to reposition the employee value proposition.
Enabled brand compliance through creation of standard operating processes and procedures.
Implemented communication vehicles to drive CEO messaging throughout the brand.
Stakeholder for strategic initiative revamping the inventory process resulting in 75% increase in franchisee adoption rate.
Training & communication support of three menu redesigns and promo innovation resulting in 11% comp sales increase the past two years.
Founded consulting company focused on operations & training program development and event planning services. Example projects included:
Project Manager for Coca Cola sales team virtual meeting resulting in $700,000 savings.
Created strategic plan & curriculum for FaithBridge Foster Care as Interim Chief Learning Officer.
Worked as a member of LTV Marketing team in a communications and project management role.
Classroom presenter for NACS Certified Convenience Foodservice Management program.
Created and facilitated Toys R Us Interview Training Program for all retail managers.
Event planner four consecutive years for Church's Rising Star Celebration with $400K budget.
Event planner for Friendly's Ice Cream 'Best in Class' celebration with $350K budget.
Full-time consultant for Tropical Smoothie Cafe for one year before joining team as Vice President of Organizational Services in August 2012.
Developed yearly training strategic plan for 1200 restaurants totaling $1 billion in global sales.
Managed $1.2 million department budget with 15% annual increases.
Spearheaded all curriculum development from Crew Members to Zone Director.
Developed Certified Training Restaurant program / 85 restaurants certified in 18 months.
Created and executed Training Manager Fall Conference for four years with 320 participants.
Created, facilitated and certified 250 General Manager's in Retention Workshop.
Enabled brand compliance through the creation of standard operating procedures.
Created General Manager advancement program resulting in 10 promotions to Market Leader.
ServSafe® certified instructor for 250 company General Managers.
2001 Project Award for All Star Training Program
2002 Advanced Leader Class Participant
2002 Operation MVP Award
2004 Spirit Award Recipient
2004 Appointed Company Ambassador for Women's Foodservice Forum
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