Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished Leadership Development professional with over 20 years of experience looking for the next opportunity to grow! I am a multi-talented and enthusiastic leader, a dynamic and engaging speaker, and a collaborative and proactive colleague whose personal higher purpose is to help people become the best versions of themselves both personally and professionally. As a service-oriented manager, I am eager to contribute to team success through hard work, creative solutions and excellent organizational and communication skills. I believe in providing the space for those around me to excel, surpassing goals and gaining new capabilities.

  • Mindgym - Certified with Distinction
  • Kolbe Certified
  • Positive Psychology Certified
  • Microsoft Excel Certified Expert
  • Proficient with collaborative product suites (Zoom, WebEx, Microsoft Teams, On24)
  • Organizational Development
  • Relationship development
  • Budget, strategy and forecasting
  • Contract negotiations
  • Mentor and Coaching
  • Training course solutions development
  • Adult learning theories
  • New hire on-boarding
  • Leadership training
  • Project organization
  • Team management
Work History
05/2018 to Current Director of Talent Development Number26 | New York City, NY,
  • Execute new employee orientation training program for more than 300 employees each year.
  • Evaluate success of training programs and recommended improvements to executive leadership for enhanced effectiveness.
  • Deliver wide variety of diverse development programs anchored on nine firm focus areas to enhance individual leadership, communication, employee engagement, and professional progression.
  • Direct training programs and development paths for managers and leadership.
  • Lead daily, weekly and monthly coaching, counseling and feedback sessions.
  • Consult on all corporate sponsored events, including team building-based training initiatives.
  • Alternate training methods and approaches to diversify instruction, strengthen learning opportunities and enhance program success.
  • Coordinate, plan, execute and create end-to-end in person large scale events for more than 1,000 employees inclusive of original content, all logistics and securing of outside guest speakers.
  • Oversee pivotal firm relationships with outside partners and agencies to compliment internal programs.
  • Consult and execute externally sponsored firm programs for middle school and college students as extension of internal firm-wide development programs.
  • Drive departmental performance through focused team operational reviews, structured coaching and managing to firm initiatives.
  • Direct annual operating budgets expenditure analysis yearly and quarterly for Education + Talent program budgets in excess of $2.5 Million annually.
  • Work closely with CEO and other members of executive leadership to ascertain information that needed to be communicated within programs and presentations.
  • Identified and proactively solved internal problems related to employee turnover by modifying development programs.
  • Focus team on developing innovative and cutting-edge approaches focused on enhancing program effectiveness, efficiencies and employee engagement.
  • Created and direct firm-wide intern program
  • Oversee technical leadership group in directing continuing education and compliance adherence.
  • Oversee firm-wide continuing education compliance program and firm license.
  • Collaborate with all key stakeholders such as executive leadership as well as with interns to understand employee experience, identify development opportunities, to ensure emphasis on ongoing process enhancements and fluid communication throughout.
10/2015 to 05/2018 Corporate Trainer Havertys | Kennesaw, GA,
  • Collaborative delivery of training priorities for cross functional teams including Sales, Recruiting and Employee Development.
  • Translate Firm vision into thoughtful multifaceted program from concept through implementation.
  • Develop and write original content and program delivery for skill development and colleague engagement.
  • Engage and implement specialty training initiatives with outside vendors and experts for targeted skill mastery.
  • Authored, updated and implemented training content, manuals, and procedures.
  • Created and implemented new training initiatives such as online modules, interactive lunch and learns, coaching sessions and online programs, assuring continuous training to employees to promote long-term excellence.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Advised executives on best practices for employee growth and productivity goals.
08/2009 to 05/2015 Customer Advocate Manager Modivcare | Pueblo, CO,
  • Develop long term client support model for existing and newly on-boarded global collaboration customers including SLA assessments, contract and collection status, Service Reviews, incident management and resource allocation for multiple >$3 million dollar customers.
  • Collaborate with client stakeholders to define business drivers and requirements for optimal integration of Conferencing services.
  • Align those client requirements against existing product offerings to facilitate development and enhancements as needed.
  • Consult on all facets of service delivery including pre-sales RFP responses, contracts and post-sales deployment of new products and operational support.
  • Internal business intelligence expert for long term expansion and support strategies throughout business unit.
  • Drive new product adoption and revenue growth for existing Conferencing customers through cooperative effort with customer resources leveraging multi media campaign methods.
  • Effectively triage customer escalations and spear-head remediation for effective crisis containment.
  • Conduct post-mortem K WORK EXPERIENCE to provide root cause and recommendations for future improvements and service stability.
  • Mentor new hires and colleagues.
  • Champion synergy amongst diverse global resources to uphold service excellence commitments to all clients.
  • Retain appointed at ‘risk’ clients via consultative improvement efforts amongst cross functional teams including Sales, Operations, Engineering and applicable partner resources to avoid loss of revenue.
02/2002 to 08/2009 Implementation Manager Adp | Fort Collins, CO,
  • Create integrated Conferencing deployment plans for global Fortune customers.
  • Drive product adoption through communication strategies, web page content, training and application awareness.
  • Work strategically with internal Verizon Business resources and customer contacts to articulate customer drivers and develop solutions.
  • New hire trainer responsible for on going training and support.
  • RFP Subject Matter Expert for Conferencing Implementation and deployment.
  • Implement and manage 2nd largest global Conferencing customer for Verizon Business for 10 years.
  • Streamline sales projects globally amongst three international teams consistently exceeding sales plan.
  • Develop multi-media product guides, training resources and marketing concepts utilized by internal resources and customers.
  • Exceeded sales forecasts by over 200% through product marketing and cooperative relationship management.
  • Partnered in development of Verizon/client API integration thus improving system content accuracy to 99%.
  • Co-chaired development of survey tool utilized by internal Implementation teams as well as external customers improving future service deployments.
Expected in Bachelor of Arts | History University of Delaware, Newark, DE GPA:
  • Unified Communications (10+ years).
  • and Sales Funnel Management (5 years).
  • Program Management (10+ years).
  • Crisis containment and business continuity.
  • Solution Selling (10+ years).
  • Training (10+ years).
  • Sales (10+ years).
  • Mind Gym Certification with Distinction

Kolbe Certified

Mindgym Certified with Distinction

Microsoft Excel Expert

Tableau Certified


Association of Talent Development

Kolbe Certified Consultants

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