director of talent acquisition operations resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

High-performing business executive with over 15 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful management professional that thrives in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

  • Project management
  • Program management
  • Budget coordination
  • Procedure development
  • Staff training and development
  • Policies and procedures implementation
  • Multi-unit operations management
  • Process improvement strategies
  • Six Sigma methodology
  • Total quality management
  • Talent acquisition operations
  • Change management
  • Applicant Tracking System Implementation
  • Microsoft Suites
Director of Talent Acquisition Operations, 12/2021 - 11/2022
Memoryblue City, STATE,
  • Slashed cost per hire 40% by removing agencies and bringing all talent acquisition (TA) operations internal, while ensuring the continuation and enhancements of services.
  • Led recruiting team in hiring 785 High-Tech Sales Development Reps in 2022 resulting in a total 75% increase over 2021.
  • Increased Sales Recruiters workforce by 31%.
  • Analyzed hiring processes and decreased time-to-hire by 27%.
  • Eliminated position a 300 days backlog of 150 requisitions within 60 days by implementing a current needs status.
  • Revamped the on-campus interview process by collecting metrics and improving overall operations.
  • Executed the implementation of Greenhouse Applicant Tracking System (ATS).
  • Developed a career growth roadmap for the TA unit.
  • Spearheaded the DE&I counsel.
  • Administered the TA budget of a $60M company size.
  • Assisted the company to become V3 certified and increased the number of veterans within the organization by 25%.
  • Developed International Organization for Standardization (ISO) standards and Six Sigma compliant Standard Operations Procedures (SOPs) and training material.
  • Managed, trained, and grew a dedicated internal recruitment team to provide a pipeline of quality candidates for Memoryblue's internal hiring needs - including Full Cycle Recruiters and sourcers.
  • Oversaw internal and college recruitment programs, strategies and relationships.
  • Consulted with C-level executives on specific business needs and developed strategic recruitment solutions to improve critical business outcomes.
  • Managed program design, outreach, relationship coordination, implementation and tracking of the strategic plan for internal recruitment efforts and company growth strategies.
  • Designed and executed TA strategies to enhance organization visibility in key recruiting markets.
  • Analyzed hiring and retention trends to inform organizational talent priorities.
  • Audited recruitment practices for compliance with affirmative action regulations.
  • Implemented Six Sigma methodology as a Black Belt to reduce waste and increase lean operations.
  • Negotiated between talent and various agencies for contractual arrangements.
  • Engaged and collaborated with employees to coordinate development, assessment and succession strategies.
  • Gained competitive edge in market by collaborating with company leaders in change management activities.
  • Consulted with hiring managers to further understand business requirements and inform pipeline development.
  • Built robust pipeline and diverse pool of candidates to meet current or future hiring needs.
  • Identified talent management priorities and goals and collaborated closely with human resource personnel.
  • Encouraged internal employee growth by focusing on talent within the organization.
Director of Operations, Security & Recruiting, 01/2013 - 12/2021
LIS Solutions City, STATE,
  • Increased the overall company revenue by 9X in 10 years.
  • Tasked with opening and developing the Herndon, VA office.
  • Spearheaded the ISO 9001 implementation.
  • Developed and implemented process strategies, managed process resources, optimized current processes and maintained process documents in compliance with ISO and Six Sigma guidelines.
  • Developed project plans in support of: DHS-ICE, DHS-CBP- DHS-FEMA, NYCDOE, USCYBERCOM, USCENTCOM, USAFCENT, DLITE-AFRICOM, DLITE-Afghanistan, JGASS, ARCENT, SOCOM, NVTC, FBI, DIA-OCI and other government agencies.
  • Created the operations team and trained 10+ project managers, coordinators and program managers.
  • Led the global Talent Acquisition team, hired and trained over 8 intelligence recruiters.
  • Maintained relationships with over 50,000 suppliers globally.
  • Implemented Zoho Recruit, ICIMS and SCOPE ATS systems.
  • Facilitated and supported cross-divisional and cross-functional teams in alignment to deliver on desired outcomes.
  • Identified both obstacles and opportunities and responded to them efficiently to produce immediate solutions.
  • Leveraged data to facilitate organizational transparency and insight.
  • Managed contract and project performance using appropriate tools and techniques.
  • Abided by NISPOM data safeguarding requirements.
  • Built and maintained communication channels and methods to provide updates on progress to both internal and external stakeholders timely and succinctly.
  • Created the organization's security program in compliance with NISPOM guidelines.
  • Assisted in obtaining the facility clearance in VA for the organization.
  • Experienced in hiring internationally in Europe, Latin-America, Asia & Africa.
  • Leveraged supply chain knowledge to deploy resources in support of projects.
  • Reviewed and processed over 300 government clearances from Public Trust to Top Secret.
  • Created processes and procedures for every area of the business.
Recruitment Operations Manager, 08/2010 - 01/2013
Thebigword City, STATE,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies, SOPs and managed quality, customer service and logistics.
  • Oversaw the opening of the NY stock exchange office.
  • Managed and executed translation projects for NYCDOE, FEMA, GE and other technology companies.
  • Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths, and key websites.
  • Created career progression plans for the division.
  • Staffed DHS-CBP Texas border call center.
  • Created project plans in support of contracts.
Education and Training
Master of Science: Operations And Project Management, Expected in 10/2019
Southern New Hampshire University - Hooksett, NH
Status -
BBA: Management And Hospitality, Expected in 07/2009
UNIBE - Dominican Republic,
Status -
Spanish :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Director of Talent Acquisition Operations
  • Director of Operations, Security & Recruiting
  • Recruitment Operations Manager


  • Master of Science
  • BBA

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