director of talent acquisition resume example with 12 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Talented Executive Director offering proven background in business settings and driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.

  • Six Sigma Master Black Belt
  • Program & Project Management
  • Team leadership, training and development
  • Communications strategy
  • Budgeting and financial management
  • Talent management and staffing
  • Quality control
  • ISO 9001:2015
  • ISO 17100
  • MS Office
  • Applicant Tracking Systems (ICIMS, Zoho, Taleo, Workday, Scope)
  • Recruitment and hiring
  • Personnel Security
  • Fluent in Spanish
Director of Talent Acquisition, 12/2021 - Current
Flatiron Construction Corp. Benson, NC,
  • Created the DE&I committee and tied the recruitment strategy into it.
  • Hired over 500 SDRs within 4.5 months.
  • Spearheaded and deployed large-scale projects to integrate recruitment tools, create employee training programs and devise targeted business plans.
  • Encouraged internal employee growth by focusing on talent within organization.
  • Analyzed talent assessment data, determining best fit for open positions.
  • Engaged and collaborated with employees to coordinate development, assessment and succession strategies.
  • Created tailored solutions for new hire onboarding procedures fo 6 regions.
  • Supported best practices for interactions by creating interactive portal with comprehensive knowledge base.
  • Constructed and implemented new hire training program.
  • Streamlined processes dealing with development and succession language and methodology.
  • Educated leaders on benefits of employee development by presenting statistics at workshops.
  • Hired over 300 Sales Development Representatives (SDRs) within 3 months.
  • Grew the start now team from 4 to 32 recruiters.
  • Took over campus recruitment team and grew it from 4 recruiters to 16.
  • Created campus recruitment strategy.
  • Managed and implemented cost tracking reporting to analyze ROI.
  • Built robust pipeline and diverse pool of candidates to meet current or future hiring needs.
Executive Director of Recruitment & Operations, 01/2013 - 12/2021
LIS Solutions City, STATE,
  • Built talent pipelines for current and future job openings.
  • Implemented company-wide recruitment strategies, programs and initiatives for identifying, engaging, and hiring the best talent.
  • Led the design and deployment of critical talent programs to include internal employee mobility, military hiring and other onboarding programs.
  • Leveraged analytics and metrics to build a strategic approach to recruiting, sourcing, marketing, etc. while making data-informed decisions.
  • Staffed positions in support of DoD in both CONUS & OCONUS locations.
  • Worked closely with business development team in assessing future opportunities, completing data calls, J3's and sub-contractor team building.
  • Integrated and leveraged metrics, conducts data analysis to measure impact against objectives, and advises business leaders on the health of the business.
  • Provided ongoing staffing and operational support to DHS, DIA, DOD, FBI, NSA and other government agencies.
  • Designed and executed Talent Acquisition strategies to support organic growth and new business objectives.
  • Managed external partnerships with colleges, public employment offices, special emphasis groups, trade associations, job boards and ATS software vendors.
  • Developed and implemented media strategies to attract candidates, by leveraging demographic information to target the right group segments.
  • Implemented online and offline employer branding activities.
  • Prepared and reviewed the annual recruitment budget.
  • Oversaw all stages of candidate experience (application, interview and communication).
  • Interviewed prospective candidates for a wide range of positions.
  • Forecasted hiring needs based on business growth plans.
  • Scheduled and planned for workforce turnover.
  • Managed and developed colleagues while fostering a culture of inclusiveness and empowerment.
  • Developed a network of potential future hires.
  • Measured key recruitment metrics, like source of hire and time-to-hire.
  • Managed and improved processes and procedures to create the best candidate, recruiting and hiring manager experience.
  • Created workflows to ensure consistency and accuracy of processing.
  • Managed staffing and operations of over 800 employees worldwide.
  • Implemented six sigma and ISO 9100 to ensure quality of operations.
  • Maintained ISO 9100 by performing regular audits and login non-compliance.
  • Prepared accurate and timely analyses that capture and communicate business results, variances, and performance trends.
  • Provided leadership to and manages the efforts of site staff to ensure appropriate support of all departments.
  • Supervised the development of operations-based financial modeling.
  • Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees.
US Interpreting Team Lead, 08/2010 - 01/2013
Thebigword INC City, STATE,
  • Developed and monitored weekly staff schedules.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Staffed over 800 interpreters within the NYC area in support of NYCDOE.
  • Worked closely with government and state agencies (ACCS, CBP, ICE, FEMA, NYCDOE)
  • Managed the DHS call center.
  • Supervised a team of 10 recruiters.
  • Updated and designed all recruitment procedures (e.g. job applications, onboarding process, etc.)
  • Kept track o recruiting metrics.
  • Implemented new sourcing methods.
  • Participated in job fairs and career events.
Education and Training
Master of Science: Operations & Project Management, Expected in 10/2019
Southern New Hampshire University - Hooksett, NH,
Status -
  • The National Society of Leadership and Success Member
BBA: Business Administration And Management, Expected in 11/2009
UNIBE - Santo Domingo, Dominican Republic,
Status -
Master of Science: Industrial And Organizational Psychology, Expected in
Southern New Hampshire University - Hooksett, NH
Status -
  • Supply Chain Management Certification.
  • Six Sigma Master Black Belt
  • ISO 9001:2015
  • ISO 17100

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University

Job Titles Held:

  • Director of Talent Acquisition
  • Executive Director of Recruitment & Operations
  • US Interpreting Team Lead


  • Master of Science
  • BBA
  • Master of Science

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