director of support services resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Seeking opportunity for professional growth through advancement with increased responsibilities in my role as a contributing member of agency’s overall service delivery team.

  • Mandt/Positive Behavior Support.
  • Human Rights Regulations
  • Medisked Data Entry process
  • OSHA/Body Mechanics
  • Person Centered Planning
  • Anger Management
  • Conflict Management
  • Consumer Empowerment
  • Authorized Medication Administration Agent
  • CARF Regulations
  • Auditing
  • Billing
  • Coaching
  • Conflict Management
  • CPR/First Aide Certified
  • Documentation
  • Financial management
  • Hiring
  • Instructing
  • Meetings
  • Mentoring
  • Office 365
  • PowerPoint
  • Microsoft Word
  • Personnel
  • Progress
  • Protocols
  • Critical thinking
  • Planning and coordination
Director of Support Services, 12/2017 - Current
Carrols Restaurant Group, Inc. Swansboro, NC,
  • Strategized and implemented methods for streamlining processes, controlling costs, and modernizing operation
  • Recognized by management for providing exceptional customer service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Oversee, direct, and organize the work of the Site/Program Manager in the Day Support department.
  • Ensure staff members receive appropriate training and development. Establish and monitor staff performance and development goals, set objectives in line with MVLE’s strategic vision, establish priorities and conduct annual performance appraisals. Mentor and develop staff.
  • Program Development: Research, develop, and implement new and innovative programming for all support program areas, including community and volunteer activities. Work in conjunction with Clinical Services to assist with ongoing program development. Assist in developing community education and/or program outreach activities.
  • Compliance & Reporting: Complete policy and procedure development as it pertains to regulatory requirements that affect employment services. Assists in oversight of compliance with regulatory requirements for employment services. Oversee/assist with the coordination of schedules with the other members of the employment services team and rehab division leaders. Interface with other team members to improve individual service and program outcomes. Responsible for data keeping in relation to outcome measures.
Senior Program Manager, 11/2008 - 12/2016
Insulet Corporation Albuquerque, NM,
  • Supervise assigned Production/rehabilitation personnel to include hiring, training, coaching, mentoring and completion of performance evaluations.
  • Ensure the vocational and non-vocational needs of the individuals served are met and monitor services being provided by assigned personnel.
  • Attend IDT meetings to ensure awareness of all assigned outcomes, support needs, behavioral support protocols/plans and other special needs of individuals.
  • Assist in auditing sites for regulatory, procedural, and policy compliance in all aspects.
  • Set up trainings on various jobs for the Individuals through support of the staff; completion of situational assessments on transitional youths who are interested in our production programs.
  • Ensure that the employment program is operated according to CARF standards.
  • Maintain familiarity with Behavior Management techniques.
  • Establish and maintain good communication with funding sources, vendors, parents, guardians, residential counselors, and other professionals regarding the individuals’ overall progress as well as financial management and contractual business accounts.
Direct Support Professional, 03/2009 - Current
Beacon Light Behavioral Health System Bradford, PA,
  • Provide all personal care needs to individuals with disabilities by assisting with ADL’s, meal preparations and medication administrations accordingly.
  • Implement individual support plans, plan community outings Participated in Interdisciplinary Team Meetings.
  • Maintain adherence to required safety regulations and fire codes.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Transported individuals to doctor's appointments and other related errands, including community integration.

Education and Training
Bachelor of Science: Health Services Coordination, Expected in 05/2025
WGU - Utah- On Line Learning ,
Status -
LPN: Nursing, Expected in 02/1993
PTC Career Institute - Washington DC,
Status -
Additional Information
  • Trauma Informed Care - 7/20
  • Emotional Intelligence Training- 10/30/20
  • Supervising Remotely Motivation Accountability Connection and Direction- 12/20
  • Building a resilient Mindset- 2/21/21
  • Investigating Training- 3/2018
  • Reporting in CHRIS(Abuse, Neglect and Human Rights Complaints)- 1/21/21
  • Investigation Abuse and Neglect- 3/4/21
  • Human Rights Regulations Refresher- 3/2021
  • Culturally Responsive Organization- 3/31/21

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Resume Overview

School Attended

  • WGU
  • PTC Career Institute

Job Titles Held:

  • Director of Support Services
  • Senior Program Manager
  • Direct Support Professional


  • Bachelor of Science
  • LPN

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