Dynamic and resourceful desktop support professional CompTIA A+ Certified; Net+ Certification in progress Highly skilled in troubleshooting hardware, software & operating system issues Proven ability to implement processes and programs, leading to cost savings of $10,000+ ina 12 month period In-depth knowledge of documenting and upgrading hardware and software systems Respected leader in supervisory role, mentoring staff to provide excellent service in security roles Manage and collaborate multi-dimensional relationships between, clients, management and staff Self-starter with capability to work independently with minimum supervision
Director of Security December 2013 to June 2014Universal Protection Service - Arlington Heights, IL
Directed, coordinated and oversaw all operational activities of onsite security staff Implemented badge recycling program resulting in overall department cost-savings Created and enforced company policies to ensure improved uniformity among security staff Designated "go-to" person for computing hardware and software related issues, due to lack of budget for formal Network Support staff.
Provided security training to employees, including fire safety, blood borne pathogens and utilizing Material Safety Data Sheets Ensured optimal security operations of work-sites Trained staff with limited computer knowledge on Microsoft Office products to complete reports timely and accurately Remon Rasho, page 2 Experience (continued).
PC Repair Technician February 2013 to Current
Build computers for multiple clients and multiple purposes, including gaming, CAD and general use Troubleshoot PC issues and utilize strategic problem solving techniques for effective solutions Provide in-depth training for clients on use of pc's, tablets and Microsoft Office products Strong follow-through with customers, answering questions and providing services and training for individual requests Ensure excellent customer service by thoroughly listening to customer needs, and consistent follow-up after project completion.
Project Manager October 2012 to December 2013US Security Associates - Arlington Heights, IL
Oversaw protection and mitigated risks to clients personal property and operations by delivering strategic security practices.
Cultivated relationships with local police and fire departments, providing fire and safety training to client emergency response volunteers and security staff to increase awareness and unify efforts.
Site Manager October 2006 to October 2012Securitas Security Services - Arlington Heights, IL
Controlled Access, managed security personnel and shift supervisors and acted as a liaison between upper management and clients.
Created training policy manual and digitized process for operating Access Control Software.
Merged Access Manager and Account Managers roles into a Site Manager position improving managerial standards and minimizing staffing costs.
CompTIA Net+ Certification - In progress Computer Training Source
CompTIA A+ Certification - February 2015 Computer Training Source
Associate Degree : Applied Science and Graphic ArtsWestwood College of Technology - ILApplied Science and Graphic Arts