Raquelle Bowie High Energy, Results Driven, Sales & Marketing Professional Select Areas of Expertise: New Client Development Growing Sales Territories Maintaining / Upgrading Existing Clients Negotiation Customer Need Assessments Managing New Product Launches Upselling Clients Ensuring Customer Satisfaction
Director of Sales and Marketing, 01/2007 to 05/2012 Granite & Marble Express, Inc – Chantilly, VA
Serviced existing accounts, obtained orders, and established new accounts by planning and organizing a daily work schedule to call on existing or potential clients.
Tailored content of sales presentations by studying each individual company's needs and wants.
Focused sales efforts by studying the existing and potential volume of dealers/ clients.
Submitted orders by referring to price lists and product literature and negotiating lower pricing as needed.
Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommend changes in products, service, and policy by evaluating results and competitive developments.
Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Surpassed annual quota by [Number]%.
Spearheaded expansion and development initiatives in [Location].
Identified $[Amount] in revenue opportunities by collaborating with distribution partners.
Managed a portfolio of [Number] accounts totaling $[Amount] in sales.
Led sales forecasting, market trend evaluation and segment strategies.
Managed the highest volume account in assigned territory.
Quoted prices, credit terms and other bid specifications.
Senior Sales Manager, 01/2006 to 06/2007 Edgemoore Homes – Fairfax, VA
Greeted and assisted potential new home buyers as needed Hired and Trained new hire community Senior Assistants to assist with potential home buyers.
Created Contracts for new home buyers & thoroughly communicated the contract and answered any questions.
Worked with the new home buyers and assisted with the selection process for deciding upgraded options for their new home Through the construction process communicated to the client the feedback I received from the on-site Superintendent.
Completed monthly CMA reports (Comparative Marketing Analysis) and examined the market based upon square footage, location, amenities, upgrades, etc.
Assisted in the Development and Implementation of marketing plans as needed.
Followed up with potential new home buyers and realtors in the area to communicate new promotions/ offers now available.
Senior Administrative Assistant & Settlement Coo, 06/2005 to 01/2006 Marquis Custom Homes VanMetre Homes – Burke, VA
Delegated duties and oversaw work production of the office assistant.
Senior Assistant Analyst, 04/2004 to 06/2005 Accenture – Reston, VA
Greet and assist employees and company visitors by offering information on local restaurants, hotels and shops.
Provide all out of town guests with temporary badges and log them into the database Print and file upcoming events and guest arrivals from Outlook.
Create and code security badges for all Accenture employees.
Order and log ground transportation.
Answer and act on incoming calls.
Administrative Assistant Asst. Office Manager, 08/2003 to 04/2004 United Supply, Inc – Chantilly, VA
Answered and screened all incoming calls Made travel arrangements when needed Made appointments in ACT 2000 for the GM and the Owner Ordered office supplies Responsible for purchasing of the entire warehouse Filed all documents and set up a new and more efficient filing system Entered all invoices in to their accounting software (Peachtree) Contacted vendors and set up appointments to discuss upcoming new products and promotions.
Processed credit applications and created acceptance letters.
Front Desk Associate, 06/2002 to 08/2003 Westfields Marriott – Chantilly, VA
Answered a multi-line telephone Made reservations and checked guests in and out Ensured customer satisfaction by resolving issues and made sure every guest had a pleasant experience Multi-tasked by working with guests in the business center, concierge desk and AYS (At Your Service) department Opened daily shift by running reports to pre-block rooms for guests and large groups to ensure all guests' requests were accommodated.
Closed daily shift by running numerous reports and settling cash drawer.
Sole Owner/ President, CURRENT Granite Girl, LLC
Kitchen & Bath Companies, General Contractors, Developers/ Owners, Architects, Millwork Companies, Custom Home Builders, Large producing Home Builders and Residential Home Owners.
Sell and Market Natural Stone, Quartz and Recycled Glass Countertops (Fabricated & Installed) Deliver great customer service New Client Development Service Existing Accounts Value Engineer projects Accounting - Receivables / Payables.
Attended a 10 hour OSHA training class).
Assisted the marketing director in various projects.
Worked closely with the director of operations and assisted him in various different projects.
Accounting / Office Assistant , 04/2006 to 03/2007 Ellis Construction Company – Herndon, VA
Reconciled vendor statements and handled payment complaints or discrepancies.