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director of sales and marketing resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Remains in tune with latest sales and marketing strategies. Possesses excellent track record in predicting and planning for new sales direction and market trends. Identifies new sales prospects and negotiate deals while maintaining high level of customer satisfaction. Oversees strategies and campaigns throughout product, service or concept lifecycle. Leads by example and inspire sales and marketing staff to perform at peak levels. Performance-oriented Sales Leader offering exceptional record of achievement over ten-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Skills
  • State of Ohio Notary Public
  • Ohio Sales License
  • Office Organization
  • Customer Relationships
  • Identification Requirements
  • Outbound Calls
  • Calendar Maintenance
  • Customer Accounts Management
  • Inventory Control
Work History
08/2017 to Current Director of Sales and Marketing Raising Cane's | Berkeley, CA,
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Analyzed sales and marketing data for improved strategies.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
08/2014 to 08/2015 Sales Associate Preferred Homecare | Phoenix, AZ,
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared large cash deposits with zero discrepancies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
06/2010 to 08/2014 Assistant Manager Panera Bread (Pr Management Corp) | Wellesley, MA,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
Expected in 06/2016 to to Associate In Accounting Technology | Business Administration And Management Fortis College - Centerville, Dayton, OH GPA:
Expected in 05/2014 to to High School Diploma | General Studies Hamilton High School, Hamilton, OH GPA:
  • Member of National Honor Society
  • Received Hamilton Community Foundation scholarship

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Resume Overview

School Attended

  • Fortis College - Centerville
  • Hamilton High School

Job Titles Held:

  • Director of Sales and Marketing
  • Sales Associate
  • Assistant Manager

Degrees

  • Associate In Accounting Technology
  • High School Diploma

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