My career goal is to continue to develop my skill set in an effort to obtain a General Manager level position and higher. My major strengths include strong leadership, excellent communication skills, strong team player with attention to detail and a high level of respect for compliance and brand standards in all aspects of the operation.
Nominated for the Rooms Executive of the year award in 2012 with Hyatt Hotels.
Selected to assist in the transition of The Driskill Hotel in Austin TX in 2013.
Selected to assist with the Opening of Hyatt Regency Trinidad in 2008
Selected to assist with the Opening of Hyatt Regency Denver in 2005
In 2006, received a Stars of the industry award from the Colorado Hotel Lodging Association.
Maintained a 4Diamond rating for the hotel during all 3 years as Director of Rooms at Park Hyatt Beaver Creek.
Maintained a guest satisfaction rating for NPS in the top 20% of the company during my 3 years at Park Hyatt Beaver Creek.
Implemented Several key systems in operations that led to significantly increased guest satisfaction scores.
Responsible for the oversight of the Rooms Division generating revenues of $15 million dollars annually.
Implemented high-impact guest service and financial initiatives, resulting in increased guest satisfaction and profitability.
Directed the daily activities of the 100+-member rooms division team.
Worked alongside the General Manager in the daily oversight of the operation to ensure satisfaction in a very high end, high expectation environment.
Responsible for the oversight of the Rooms Division as well as the Resorts Revenue Management and Spa Operations.
I worked hand in hand with the General Manager to develop new procedures and standards of service, post renovation to assist in giving the resort a new identity and significantly increased guest satisfaction.
In this position I assisted the Rooms Executive in the daily operation of this 1100 rooms convention hotel.
Worked side by side with the Rooms Executive and the department managers in the oversight of our operating budget.
Had direct oversight of the Hotels team of corporate management trainees.
Managed all aspects of the Hotel's front office operation
Worked with Sales and Catering to ensure the highest level of service in a very fast paced convention environment.
Assisted in the implementation of several high-impact guest satisfaction programs.
I was responsible for the management of the Front Office, PBX department, Reservations department as well as the Guest Services Department of the Hotel.
Implemented an in-house managed valet parking department and was able to increase both revenues and productivity.
Worked alongside the Revenue Manager to implement highly successful up-sell programs that assisted in increasing overall revenues.
As Front Office Supervisor I assisted the Management team in the oversight of the department including Front Office, PBX and Reservations.
As Executive Housekeeper I was responsible for the overall cleanliness of this 396room property as well as the management of the Housekeeping and Laundry departments.
Responsible for the Oversight of the Front Office operations for this high occupancy airport Hotel.
Responsible for the oversight of day to day activities and for maintaining brand standards.
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