A highly experienced executive specializing in Rooms Operations of the Hospitality Industry. Demonstrated ability to lead diverse teams to new levels of success in this highly competitive industry. Developed and implemented team operations to achieve and surpass goals of department and company.
Develop and implement training standards
Monthly and yearly P & L
Forecast and budget
Complex problem solving
Leader of team - up to 50 people
08/2008 to Current
Director of RoomsThe Colonnade Hotel － Boston, Massachusetts
Attained AAA 4 Diamond Hotel Status - High volume boutique hotel with yearly average occupancy of 75%.
Manage team of 50 hospitality professionals in Housekeeping, Front Office and Guest Services; mentor to 4 managers.
Manage parking garage operations via scheduling a 3rd party vendor to assist guests in high occupancy and special events.
Conduct quarterly inspections of all guest rooms to maximize guest satisfaction.
Housekeeping and Uniform Services Department team members belong to Boston Hotel Union Local 26.
Oversee rooms department payroll expense of 2.3 million dollars per year.
Member of Executive Committee.
05/2008 to 08/2008
Director of RoomsThe Regent Boston Hotel at Battery Wharf － Boston, Masachusetts
Director of pre-opening team for a luxury residential and hotel complex.
Developed operational standards and procedures for rooms operations.
Managed purchasing process for O, S and E for rooms operations.
Established residential history program.
06/2007 to 01/2008
Director of RoomsThe Liberty Hotel － Boston, Massachusetts
Director of opening team for Rooms Division.
Initiated hiring of Rooms Division team. Established policies, procedures and training for opening hotel team and post opening team.
Controlled expenses via use of departmental check book, monthly inventories and communication of financial goals to team.
Overall guest satisfaction measured via Market Metrix, scores ranging from 86% to 94% in various rooms criteria.
Member of Advisory Committee.
11/2004 to 06/2007
Director of RoomsHotel at MIT － Cambridge, Massachusetts
Operations of department measured via established yearly goals of: Bi-annual Corporate Quality Inspections (94% to 100%), SALT - Guest Comment Scores, Year End Total (85% to 95% range), ADR, REVPAR and Total Revenue.
Led a team of 50 team members in Rooms Division; mentor to 4 managers.
Oversaw daily activities to ensure achievement of specific goals in guest service and established budget and forecast fiscal numbers.
Member of Quality Committee and Executive Committee.
02/2001 to 11/2004
Director of OperationsXV Beacon Hotel － Boston, Massachusetts
Operated departments to exceed goals in satisfaction and financials in a luxury, boutique property. Established inspection program for Housekeeping and Engineering Departments, achieving minimum goal of 90% for each team member.
Division comprised of Housekeeping, Engineering, Private Bar, Laundry, Warehouse and Floral Departments.
Directed departmental operations to achieve established numbers in forecast and budget.
Established professional relationships with all vendors.
11/1998 to 02/2001
Director of ServicesThe Charles Hotel － Cambridge, Massachusetts
Interstate Hotels Quality Hotel of the Year, 2000
Led team of 40 associates within Housekeeping and Laundry Departments.
Participated in month end meetings to review variances to established forecast and budget.
07/1995 to 11/1998
Front Office ManagerThe Charles Hotel － Cambridge, MassachusettsInterstate Hotels Hotel of the Year and Rooms Division of the Year, 1996
Bachelor of Science: Hotel/Restaurant ManagementUNIVERSITY OF HOUSTON － Houston, Texas
Hotel/Restaurant ManagementPAUL SMITH'S COLLEGE － Paul Smith's, New York