Director Of Retail And Reception Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Summary

Accomplished Manager with extensive experience in adminstration and management customer based operations. Proven ability to foster and create a vibrant environment designed to create successful programs highlighting education and creativity.

Core Qualifications
  • Facilitator
  • Administrator
  • Community outreach and collaboration
  • Customer service
  • Strong communication skills
  • Program development
  • Complex problem solving
  • Entrepreneur
Professional Experience
Director of Retail and Reception Services, 04/2009 to 11/2015
Marriott InternationalTampa, FL,
  • Management of the "front of the house" at the Nevada Museum of Art includes management of the museum store and the admissions desk, including budgetary oversight.
  • Store management includes making all buying decisions, attending to all merchandising needs, working in collaboration with the curatorial and education departments to insure the store is supporting the on-going mission and programs of the museum, and supervising both the volunteer and paid staff who work in the store.
  • Oversight of the admissions desk includes supervising paid staff and on-going training in customer service.
  • The Museum is recently undergoing a radical change in its computer systems institution-wide and this position was responsible for training staff and volunteers, and implementing that new system through all the processes that involve all aspects of interaction with the public.
Co-Owner, 01/2005 to 03/2008
ClayNicholsCity, STATE,
  • Co-creator and owner of ClayNichols, a home décor, gift and art boutique.
  • Responsible for creation and implementation of six art shows a year featuring local artists.
  • Responsible for all marketing, public relations and press functions for the store, including writing of press releases and marketing pieces to the media, bi-monthly store newsletter and e-mail pieces to the customer base.
  • Responsible for all merchandising, and the majority of all inventory choices.
  • Conversant in QuickBooks and QB POS.
  • Represented the CalAve merchants association on the City of Reno's Arts District Committee.
  • Worked with the CalAve merchants association to create special events designer to highlight the California Avenue shopping corridor.
Curator of History, 2000 to 2005
Nevada Historical SocietyCity, STATE,
  • Responsible for the development and implementation of the educational programming for both the adult and juvenile audiences.
  • Responsible for raising funds for educational and public programs.
  • Facilitated the publications program including the Nevada Historical Society Quarterly as Managing Editor and the periodic publications series.
  • Staff liaison to the Docent Council.
  • Supervised the registrar and management of the artifact collections.
  • Played a key role in the planning and implementation of exhibitions.
  • Maintained the annual calendar of events, performed a variety of community outreach functions.
Curator of Collection, 01/1997 to 06/1997
George E. Ohr Arts And Cultural CenterCity, STATE,
  • Responsible for the creation, development, and implementation of all policies relating to the acquisition and care of the permanent and temporary collections.
  • Also responsible for the refurbishing of the George E. Ohr Gallery exhibitions and interpretive labels.
  • Worked, in collaboration with other staff, on the educational programming relating to the permanent collections.
Director/Curator, 03/1986 to 05/1996
Community Memorial Museum Of Sutter CountyCity, STATE,
  • Appointed by the Sutter County Board of Supervisors as a department director to plan, implement, and promote the activities of the Museum.
  • Administrative duties and responsibilities included direct oversight of a department of county government, fiscal and budgetary management, board development, staff and volunteer supervision, fund raising, and grant writing.
  • Educational responsibilities included development of educational outreach programs and structuring of a two -pronged, on-sight educational program targeted at both juvenile and adult audiences.
  • Programmatic responsibilities included extensive community outreach as well as the development and installation of exhibitions created both in-house and obtained through traveling exhibition programs.

Facilitator, arts administration, customer service manager, event origination and management, exhibition development and implementation, fiscal and budgetary management, fund raising, grass roots marketing, public relations, merchandising, policy development, POS, educational program development, publications, retail and entrepreneurship management.

Master of Arts Degree: Historic Resources Management, Expected in June 1985
University of California - Riverside,

Historic Resources Management

Bachelor of Arts Degree: History and Political Science, Expected in June 1980
University of California - Davis,

History and Political Science

  • Reviewer, Institute of Museum and Library Services, Learning Opportunities Grant (2003); Recipient, Wanda Chin Professional Development Support Scholarship to attend the 2001 Western Museums Conference; Workshop Speaker, "Inviting the Community Back into History," Association for Northern California Records and Research (1996); Member, Board of Directors and Mini-Grants Chair, California Council for the Promotion of History (1993 - mid-1996); Co-Director, California Exhibition Resources Alliance, a program of the California Council for the Humanities (1992-mid-1996); Member, California Steering Committee, National Cultural Alliance, California Campaign for the Arts and Humanities (1993); Panelist, "Making it Work: Developing Scholar-Based Exhibitions and Programs for Museums," California Council for the Promotion of History, annual meeting (1993).

Board President, VSA Arts, (2014-); Member, Board of Directors, California Exhibition Resources Alliance (2005 - 2009); Member, Arts District Committee, City of Reno (2005 - April 2008); Panelist, "Tomes Along the Trek: Book Reviews for Busy Museum Professionals", Western Museum Association & British Columbia Museums Association, annual conference (2003); Member, Annual Conference Program Committee, Nevada Museums Association (2003

Author, "Are You Listening to Me?" California History Action, California Council for the Promotion of History, Winter 1994. Author, "Images of Childhood in America." Sutter County Historical Society Bulletin, January 1993. Author, "The Buttes of Sutter County, California." California Chronicle, California Historical Society, Spring 1992. Author, exhibit review of "A Sense of Place: The Ethnographic Photography of Scott M. Patterson." The Public Historian, Spring, 1990.

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Resume Overview

School Attended
  • University of California
  • University of California
Job Titles Held:
  • Director of Retail and Reception Services
  • Co-Owner
  • Curator of History
  • Curator of Collection
  • Director/Curator
  • Master of Arts Degree
  • Bachelor of Arts Degree

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