director of regulatory affairs and admin remote resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Patient-focused, detail-oriented, and computer-savvy healthcare professional looking to leverage superb customer service skills and pharmacy knowledge.
Experience as a Certified Pharmacy Technician in retail and hospital settings, digital drug content developer, store sales/people manager, and NCPDP task group co-leader.
Has proven ability to build relationships with patients, family members, physicians, and teammates thru positive connections. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Superior problem-solving and time-management abilities; adept at identifying the root cause of issues and implementing creative, targeted solutions. Team spirited with practical communication skills, able to coordinate and collaborate with management, vendors, and staff to achieve goals.

  • Customer service and engagement
  • Complaint resolution
  • Insurance & Billing Verification
  • Data Collection and Entry
  • Administrative support
  • Computer
  • EMR Support
  • Compliance
  • Drug Information
  • Leadership
  • Communication
  • Staffing and Employee Development
  • Medical terminology knowledge
Work History
01/2022 to Current
Director of Regulatory Affairs and Admin-Remote Kroger Riverside, CA,
  • Collaborates with manufacturers to obtain product market access
  • Compliance: Safeguards companies reputation by constantly achieving 100% accuracy and time delivery metrics for submitting regulatory applications
  • Kept up-to-date with changes in regulatory legislation and guidelines and obtain marketing permissions
  • Data Analysis: Analyze product complaints and make recommendations regarding reportability
11/2017 to 10/2020
Senior Manager, Drug Information Content Elsevier Inc City, STATE,
  • Led team of 14+ associates accountable for compliance of global drug database with over 10K+ institutional users with average of 180M+ website hits
  • Compliance: Kept company ahead of curve by constantly updating data and developing drug pricing research
  • Company Recognition: Nominated 3x Employee of Quarter
  • Relationship Development: Built relationships with over 2000+ new and existing manufacturers, drug data suppliers, and wholesalers
  • Developed working relationships with internal and external customers while assisting with account management duties
  • Partnered with cross-functional team of sales person, clinical editors and users to drive content and new opportunities
  • Created editorial policies and procedures with stakeholders' cooperation
  • Data Analysis: Slashed team’s data errors by 10% YOY by implementing zero-error plan for processing content
05/2003 to 11/2017
Manager/Communications Manager Gold Standard Inc, Elsevier City, STATE,
  • Directed pricing, communications, and employee development for $2B+ drug and healthcare database
  • Spearheaded relationship development and management in medical drug partnerships and wholesalers
  • Office Management: Instrumental in hiring and onboarding over 15+ associates
  • Proficient at creating training systems and learning tools
  • System Development: Co-authored system that ensured that product and pricing information of manufacturers, drug data suppliers, and wholesalers were collected and reflected in Gold Standard's product information offerings
  • Technical: Delivered strategic insight for company’s web-based pricing tools
  • Content: Managed pricing module and content on integrated drug file
  • Collaborations: Liaised with sales, marketing, clinical editors and management teams to develop solutions and accomplish shared objectives
  • Collaborated with sales, delivery and service teams to manage seamless client experiences
01/1996 to 01/2003
Senior Certified Pharmacy Technician Eckerd Pharmacy City, STATE,
  • Assisted pharmacist in receiving, entering, and executing prescription orders to patients in high volume retail pharmacy
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Operations Management: Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Accuracy: Held phenomenal accuracy rate of 100% for 6+ years
  • Verification: Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Expected in 12/2026 to to
Bachelor of Health Science: Health Service Coordination
Western Governors University - Salt Lake City, UT
Expected in 05/2016 to to
Certificate: Strategic Organizational Leadership:
Villanova University - Tampa, FL,

National Council for Prescription Drug Programs member (NCPDP)-Task Group Co-leader


  • Certified Pharmacy Technician, PTCB - 08/31/2023

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Resume Overview

School Attended

  • Western Governors University
  • Villanova University

Job Titles Held:

  • Director of Regulatory Affairs and Admin-Remote
  • Senior Manager, Drug Information Content
  • Manager/Communications Manager
  • Senior Certified Pharmacy Technician


  • Bachelor of Health Science
  • Certificate: Strategic Organizational Leadership

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