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Director of Quality Resume Example

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DIRECTOR OF QUALITY
Professional Summary

Detail-oriented Director of Quality with 9+ years of quality control, quality assurance and regulatory compliance experience. Analytical team player proficient in development and management of quality systems, manufacturing, auditing , root cause analysis and supply chain verification. Problem solver with focus on meticulous record keeping, operational consistency and leadership.

Skills and Certifications

Quality Systems Management

Third-Party Audit Management (ISO, NSF, BRC)

Laboratory Testing

Internal Auditing

Corrective and Preventive Action Implementation

Regulatory Compliance (USDA, FDA)

Certified HACCP Manager

Microsoft Office Suite

Work History
Director of Quality, 05/2016 to Current
A Greener World – Terrebonne, OR, (Remote) Kila, MT
  • Manage quality assurance and quality control programs for a Nonprofit 501(c)3 third-party certifier of sustainable, non-GMO, high-welfare farms, food processors and feed mills
  • Create and implement policies and procedures to ensure consistency, transparency and integrity for food label certifications including Certified Animal Welfare Approved by AGW, Certified Grassfed by AGW, Certified Non-GMO by AGW and Certified Organic by AGW
  • Lead A Greener World's (AGW's) ISO/IEC 17065 accreditation
  • Train, lead and schedule a team of 15+ inspectors and corrective action plan coordinators to follow new policies, standards and compliance processes
  • Develop a QMS database to monitor and trend auditor performance, program compliance, corrective actions, complaints and scheduling
  • Analyze performance metrics, determine improvement protocols and report outcomes to executive team
  • Collaborate with AGW's marketing team, clients and directors to ensure all certified product labels fulfill USDA and FDA specifications
  • Travel globally to perform internal audits and gap analysis inspections
  • Oversee all aspects of AGW's Certified Non-GMO by AGW certification program including drafting audit standards, establishing contracts, reviewing audits, and ensuring documentation accuracy
  • Develop and enforce standard operating procedures (SOPs) for sampling, testing and analysis of food ingredients and animal feeds
  • Write Hazard Analysis Critical Control Point (HACCP) plans and supporting programs such as Sanitation Standard Operating Procedures (SSOPs) and Good Manufacturing Practices (GMPs)
  • Extensively communicate with staff members and clients, both written and verbally, to identify and implement improvement plans
Senior Quality Control and Regulatory Compliance Supervisor, 06/2013 to 05/2016
Foster Poultry Farms – Livingston, CA
  • Implemented, maintained, evaluated and enforced USDA regulations, corporate guidelines and quality control procedures for the Foster Farms Prepared Foods Corn Dog Division
  • Responsible for the leadership, performance and development of 30+ quality control staff members, including travel to corporate plants to assist with staff development and supervision
  • Trained production, sanitation, maintenance, and quality control teams in product quality standards, GMPs, SSOPs, SOPs and HACCP
  • Developed content for quality reporting systems to trend, analyze and present pertinent information to corporate members of technical services, operations, marketing and sales
  • Collaborated cross-functionally with departments such as production, marketing, R&D, sales and plant controllers during product launches and new equipment implementation
  • Oversaw warehousing and incoming materials inspections of packaging (film, fiber, labels, trays), ingredients and other raw materials
  • Reviewed documentation of hourly quality sampling checks and specification verification including but not limited to labeling, packaging, product condition, weight and pH titration checks
  • Maintained an open interface with USDA personnel to ensure transparency, respond to noncompliance records and troubleshoot regulatory concerns
  • Organized and led third party audits for Child Nutrition (AMS), GMP (Silliker), Gluten Free (GFCO) and Processed Food Registration (California Department of Public Health)
  • Completed external audits of suppliers of goods and services
  • Conducted corrective action investigations and performed root cause analysis for program discrepancies
  • Utilized the SAP system to track product holds and verify product inventories
  • Drafted compliance and sampling programs for Labeling, Pathogen Control, Allergen, Pest Control, HACCP, Sanitation Standard Operating Procedures, and Net Weight
  • Responded to customer and consumer complaints
  • Performed administrative duties (hiring, time cards, employee paperwork, safety audits)
Quality Control Supervisor, 07/2011 to 07/2013
Foster Poultry Farms – Turlock, CA
  • Oversaw the quality control department for the Foster Farms Turkey Slaughter Plant (FPT1) including hourly product specification checks, microbiological sampling, chemistry sampling and packaging
  • Conducted internal audits of multiple food processing plants and warehouses
  • Hired, trained and supervised employees to ensure optimum competency, commitment and performance
  • Assisted with National Organic Program (NOP), Animal Welfare (Silliker) and British Retail Consortium (BRC) audits
  • Involved in development, testing and market launches of new turkey products
  • Developed product recall protocols with corporate quality management
  • Managed cross-functional improvement projects to enhance quality and regulatory programs
  • Disseminated regulatory and internal program changes with hourly staff and corporate personnel
  • Coordinated extensive microbiological sampling projects and developed data analysis metrics
  • Issued holds for product not conforming with internal, customer and regulatory standards
Education
Bachelor of Science: Animal Science, 2011
California Polytechnic State University - San Luis Obispo, CA
  • California Cattlemen's Association Certificate of Achievement for Outstanding Academic and Extracurricular Involvement
  • American Society of Animal Science Scholastic Achievement Award
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Resume Overview

Companies Worked For:

  • A Greener World
  • Foster Poultry Farms

School Attended

  • California Polytechnic State University

Job Titles Held:

  • Director of Quality
  • Senior Quality Control and Regulatory Compliance Supervisor
  • Quality Control Supervisor

Degrees

  • Bachelor of Science : Animal Science , 2011

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