Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Director of Quality with 9+ years of quality control, quality assurance and regulatory compliance experience. Analytical team player proficient in development and management of quality systems, manufacturing, auditing , root cause analysis and supply chain verification. Problem solver with focus on meticulous record keeping, operational consistency and leadership.

Skills and Certifications

Quality Systems Management

Third-Party Audit Management (ISO, NSF, BRC)

Laboratory Testing

Internal Auditing

Corrective and Preventive Action Implementation

Regulatory Compliance (USDA, FDA)

Certified HACCP Manager

Microsoft Office Suite

Work History
05/2016 to Current
Director of Quality Lifepoint Hospitals Russellville, KY,
  • Manage quality assurance and quality control programs for a Nonprofit 501(c)3 third-party certifier of sustainable, non-GMO, high-welfare farms, food processors and feed mills
  • Create and implement policies and procedures to ensure consistency, transparency and integrity for food label certifications including Certified Animal Welfare Approved by AGW, Certified Grassfed by AGW, Certified Non-GMO by AGW and Certified Organic by AGW
  • Lead A Greener World's (AGW's) ISO/IEC 17065 accreditation
  • Train, lead and schedule a team of 15+ inspectors and corrective action plan coordinators to follow new policies, standards and compliance processes
  • Develop a QMS database to monitor and trend auditor performance, program compliance, corrective actions, complaints and scheduling
  • Analyze performance metrics, determine improvement protocols and report outcomes to executive team
  • Collaborate with AGW's marketing team, clients and directors to ensure all certified product labels fulfill USDA and FDA specifications
  • Travel globally to perform internal audits and gap analysis inspections
  • Oversee all aspects of AGW's Certified Non-GMO by AGW certification program including drafting audit standards, establishing contracts, reviewing audits, and ensuring documentation accuracy
  • Develop and enforce standard operating procedures (SOPs) for sampling, testing and analysis of food ingredients and animal feeds
  • Write Hazard Analysis Critical Control Point (HACCP) plans and supporting programs such as Sanitation Standard Operating Procedures (SSOPs) and Good Manufacturing Practices (GMPs)
  • Extensively communicate with staff members and clients, both written and verbally, to identify and implement improvement plans
06/2013 to 05/2016
Senior Quality Control and Regulatory Compliance Supervisor Batteries Plus, Llc Arrowhead Ranch, AZ,
  • Implemented, maintained, evaluated and enforced USDA regulations, corporate guidelines and quality control procedures for the Foster Farms Prepared Foods Corn Dog Division
  • Responsible for the leadership, performance and development of 30+ quality control staff members, including travel to corporate plants to assist with staff development and supervision
  • Trained production, sanitation, maintenance, and quality control teams in product quality standards, GMPs, SSOPs, SOPs and HACCP
  • Developed content for quality reporting systems to trend, analyze and present pertinent information to corporate members of technical services, operations, marketing and sales
  • Collaborated cross-functionally with departments such as production, marketing, R&D, sales and plant controllers during product launches and new equipment implementation
  • Oversaw warehousing and incoming materials inspections of packaging (film, fiber, labels, trays), ingredients and other raw materials
  • Reviewed documentation of hourly quality sampling checks and specification verification including but not limited to labeling, packaging, product condition, weight and pH titration checks
  • Maintained an open interface with USDA personnel to ensure transparency, respond to noncompliance records and troubleshoot regulatory concerns
  • Organized and led third party audits for Child Nutrition (AMS), GMP (Silliker), Gluten Free (GFCO) and Processed Food Registration (California Department of Public Health)
  • Completed external audits of suppliers of goods and services
  • Conducted corrective action investigations and performed root cause analysis for program discrepancies
  • Utilized the SAP system to track product holds and verify product inventories
  • Drafted compliance and sampling programs for Labeling, Pathogen Control, Allergen, Pest Control, HACCP, Sanitation Standard Operating Procedures, and Net Weight
  • Responded to customer and consumer complaints
  • Performed administrative duties (hiring, time cards, employee paperwork, safety audits)
07/2011 to 07/2013
Quality Control Supervisor Foster Poultry Farms City, STATE,
  • Oversaw the quality control department for the Foster Farms Turkey Slaughter Plant (FPT1) including hourly product specification checks, microbiological sampling, chemistry sampling and packaging
  • Conducted internal audits of multiple food processing plants and warehouses
  • Hired, trained and supervised employees to ensure optimum competency, commitment and performance
  • Assisted with National Organic Program (NOP), Animal Welfare (Silliker) and British Retail Consortium (BRC) audits
  • Involved in development, testing and market launches of new turkey products
  • Developed product recall protocols with corporate quality management
  • Managed cross-functional improvement projects to enhance quality and regulatory programs
  • Disseminated regulatory and internal program changes with hourly staff and corporate personnel
  • Coordinated extensive microbiological sampling projects and developed data analysis metrics
  • Issued holds for product not conforming with internal, customer and regulatory standards
Expected in 2011
Bachelor of Science: Animal Science
California Polytechnic State University - San Luis Obispo, CA
  • California Cattlemen’s Association Certificate of Achievement for Outstanding Academic and Extracurricular Involvement
  • American Society of Animal Science Scholastic Achievement Award

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  • California Polytechnic State University

Job Titles Held:

  • Director of Quality
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  • Bachelor of Science

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