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Director of Program Services Resume Example

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DIRECTOR OF PROGRAM SERVICES
Professional Summary

A visionary leader with experience in Not for Profit sectors with a strong background in refining a comprehensive, strategic, and integrated approach to interface with community, government, and professional entities to ensure various organizational and business goals comply expected outcomes. A proven track record of championing strategy and overseeing policy development and implementation. Possess strong abilities in leading and organizing the activities of staff and volunteers. Extensive project management on time and within budget. Aptly able to develop an understanding of the issues that impact the community and provide information to Stakeholders. Bilingual fluent in English and Spanish.

Skills
  • Natural Leader
  • Data collection and analysis
  • Strategic Planning
  • Financial Management
  • Staff Management
  • Problem resolution
  • Communications
  • Policies and Procedures Implementation
  • Policy and Procedure Adherence
  • Performance Feedback
  • Stakeholder Relations
  • Operational improvement
  • Organization
Work History
Director of Program ServicesARC Fresno/Madera - Fresno, CA08/2018 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Directed training and retraining of employees to boost performance and enhance results
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Provide administrative leadership, direction, and support of assigned programs to ensure fiscal responsibility, technical reporting, and effectiveness of quality services and supports administered through Adult Day and Community Integration Programs
  • Oversee 5 Adult Day Programs (Fresno (2), Madera, Kerman and Reedley)
  • Indirect supervision of 160 employees
  • Directed annual operating and capital budgets of more than $12,000,000
Client Services Director RISE Of San Luis Obispo - San Luis Obispo, CA07/2016 - 07/2018
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment
  • Performed duties and provided service in accordance with established operating procedures and company policies
  • Developed new employees and on-going performance assessment of current employees
  • Providing effective and inspiring leadership by being actively involved in all seven programs and services; implement and lead continuous quality improvement process of program and service areas, focusing on systems/processes improvement; promote regular and ongoing opportunities for staff to provide feedback
  • Maintained client files and transition to electronic master files and implementation of case management software
Residential Program Director Domestic Violence Solutions Of Santa Barbara - Santa Barbara, CA08/2014 - 04/2016
  • Managed 5 emergency hot lines addressing crisis calls to address callers inquiries and concerns.
  • Resolved problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record,consistently arriving to work on time.
  • Boosted team productivity through enhanced training and streamlining of case management tasks.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Trauma Counselor CoordinatorSpirit Of Women - Fresno, CA10/2011 - 06/2014
  • Delivered mental health support for female patients suffering from substance abuse, post-partum depression and generalized anxiety disorder
  • Completed full intake assessments to determine best courses of actions
  • Guided group therapy for female clients with focus on self-advocacy, self-healing and empowerment
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments
Education
Ph.D.: Industrial And Organizational PsychologyUniversity of California, Irvine - Irvine, CAExpected in 05/2023
Bachelor of Arts: Political ScienceCalifornia State University Fresno - Fresno, CA05/2011
Master of Science: Criminology & Psychology California State University Fresno - Fresno, CA05/2012
Bachelor of Science: Criminology-Victimology California State University Fresno - Fresno, CA05/2011
Bachelor of Arts: English & Spanish Literature California State University Fresno - Fresno,CA05/2011
Accomplishments

    · Adult/Child CPR AED
    · 40 Hour Domestic Violence Certificate per California Penal Code
    · 65 Hour Sexual Assault Certificate per California Penal Code
    · Bilingual Certification for Translation - Spanish
    · Crisis Prevention Intervention- CPI

Affiliations
  • California Partnership to End Domestic Violence, Board of Directors
  • Chair of Auditing Committee
  • Regional Policy Representative
  • Gay and Lesbian Alliance, Board of Directors
  • President of Board
  • Chair of Executive Committee
  • California Coalition Against Sexual Assault, Board of Directors
  • Member
  • Ventura Rainbow, Board of Directors
  • Director
Certifications

· Adult/Child CPR AED
· 40 Hour Domestic Violence Certificate per California Penal Code
· 65 Hour Sexual Assault Certificate per California Penal Code
· Bilingual Certification for Translation - Spanish
· Crisis Prevention Intervention- CPI

Awards
  • Recipient of San Luis Obispo's Top 20 under 40, 2017
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Resume Overview

Companies Worked For:

  • ARC Fresno/Madera
  • RISE Of San Luis Obispo
  • Domestic Violence Solutions Of Santa Barbara
  • Spirit Of Women

School Attended

  • University of California, Irvine
  • California State University Fresno

Job Titles Held:

  • Director of Program Services
  • Client Services Director
  • Residential Program Director
  • Trauma Counselor Coordinator

Degrees

  • Ph.D. : Industrial And Organizational Psychology
    Bachelor of Arts : Political Science
    Master of Science : Criminology & Psychology
    Bachelor of Science : Criminology-Victimology
    Bachelor of Arts : English & Spanish Literature

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