director of population health case management supervisor resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

[Job Title] with [Number] years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals.

Caring and skilled [Job Title] passionate about positively impacting programs and helping participants by providing expert support. Familiar with [Area of expertise] and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Office systems management
  • Office management technologies
  • Office management professional
  • Case management proficiency
  • Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites.
  • Office management experience
  • Front desk management
  • Program management expertise
  • Healthcare management
  • Patient Care Planning
  • Organization and Planning
  • Patient Management
  • Infection Control
  • Patient Information Collection
  • Patient and family education
  • Strong clinical judgment
  • Case Management
  • Well visit procedures
  • ICD-9 forms
  • Patient consultation
  • Sanitation
  • Collecting vitals
  • [Software] database management
  • Knowledge of content management
  • Preparation of management reports
  • Document management software
  • Project management proficiency
  • Knowledge of supervisory concepts
  • Weekly production management
  • Adult health management
  • Proficiency with [Software Name]
  • Patient Care
  • Healthcare Administration
  • Healthcare Ethics
  • Treatment Planning
  • Clinical Documentation
  • Current [State] licensure with State Board of Nurse Examiners
  • Chronic disease management
  • Family planning services education
  • Women's health exams
  • Patient and family advocacy
  • Medication Administration
  • EMR / EHR
  • Preventative health
Work History
08/2017 to Current Director of Population Health/Case Management Supervisor Smilebuilderz | Ephrata, PA,
  • Leveraged case management tools and [Skill] to help interdisciplinary teams achieve optimal outcomes.
  • Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
  • Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
  • Spoke with [Type] and [Type] groups to expand community engagement and program outreach.
  • Helped social workers build, coordinate and lead programs supporting individuals with [Type] and [Type] concerns.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Collaborated on program operations with [Job title], including offering feedback from participants and improvement recommendations.
  • Educated potential participants on available services and processes to engage in program.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Structured standardized case management processes to comply with regulatory agency statutes and standards.
  • Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
  • Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
  • Guided and supervised [Type] programs through [Action] to promote social work and case management principles.
  • Managed and monitored program activities and evaluated quality for improvement recommendations.
  • Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for [Type] meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
06/2016 to 08/2017 Pediatric Patient Care Coordinator Phoenix Home Care | Joplin, MO,
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for [Type] meetings.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Maintained excellent attendance record, consistently arriving to work on time.
03/2003 to 06/2016 Pediatric Nurse AIken Pediatrics | City, STATE,
  • Analyzed and interpreted patients' histories, symptoms, physical findings and diagnostic information to develop appropriate diagnosis.
  • Provided educational support to patients and families to inform them of procedures.
  • Helped young patients feel comfortable with procedures and immunizations.
  • Identified common pediatric and adolescent illnesses to plan and implement interventions and management.
  • Thrived in high volume atmosphere providing care ranging from wellness visits to illnesses, injuries, and life-threatening conditions.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Created children's area in waiting room to create activity area and make practice more family-friendly.
  • Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support.
  • Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Reviewed patient history to verify conditions and current medications.
  • Documented patient vitals, behaviors and conditions and communicated concerns to supervising [Job title].
  • Worked effectively within healthcare teams on successful [Type] and [Type] initiatives.
  • Provided basic patient care and treatment, such as administering [Type] tests, taking temperature and blood pressure and dressing wounds.
  • Collaborated with [Job title] on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Took samples such as blood and urine to complete diagnostic and routine assessment tests.
  • Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.
  • Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
Expected in Licensed Practical Nurse | Nursing Aiken Technical College, Graniteville, SC GPA:
Expected in 06/2017 Bachelor of Science | Healthcare Management Walden University, Minneapolis, MN GPA:
  • Member of [Honor's Society Name]
  • Member of [Student Organization or Club Name]
  • Graduated in Top [Number]% of Class
  • Graduated with [Number] GPA
  • Graduated magna cum laude
Expected in 05/2019 Master of Science | Healthcare Administration Walden University, Minneapolis, MN GPA:
  • Member of [Honor's Society Name]
  • Graduated in Top [Number]% of Class
  • Continuing education in [Subject]
  • Graduated with [Number] GPA
Expected in No Degree | Certified Professional Coder American Academy of Professional Coders, , GPA:
  • First Aid/CPR Certified
Additional Information

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Resume Overview

School Attended

  • Aiken Technical College
  • Walden University
  • Walden University
  • American Academy of Professional Coders

Job Titles Held:

  • Director of Population Health/Case Management Supervisor
  • Pediatric Patient Care Coordinator
  • Pediatric Nurse


  • Licensed Practical Nurse
  • Bachelor of Science
  • Master of Science
  • No Degree

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