director of pmhcc case resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
A progressive leader in the healthcare industry with extensive experience in strategic planning, organizational development, service delivery and team building Demonstrated skills in organizational management with the ability to coach and develop staff, create and lead high-performance teams, set and achieve strategic goals and objectives A thorough understanding of Philadelphiaās behavioral health system, service delivery, all levels of care and fee for service payment structure Proficient in Microsoft applications and internet tools
Skills
Strategic Planning
Program Management
Team Building
Staff Development
Clinical Staff Management
Communications Strategies
Clinical Quality Improvement
Service Delivery
Education
Bryn Mawr College of Social Work & Social ResearchBryn Mawr, PAExpected in ā āMasters of Social Services: - GPA:
Cheyney University of Pennsylvania Cheyney, PAExpected in ā āMasters of Law & Social:Policy - GPA:
, Expected in ā āBachelor of Arts:Criminal Justice - GPA:
Work History
Mhm Services, Inc. - Director of PMHCC Case Sanderson, FL, 12/2014 - Current
Responsible for the overall operations of PMHCC Case Management program; financial, managerial, and administrative matters pertaining to programs and operations
Providing case management and collaborative support services to participants as they journey through their recovery process from the disease of addiction with the goal of sustaining long-term recovery
Demonstrates strategic thinking in planning, implementing, and evaluating programs/initiatives to ensure the future growth and sustainment of PMHCC Case Management
Negotiates and executes all contracts relating to the programs, including personnel, reporting, evaluation, venues, equipment, transportation, etc
Identifies areas for new program development, including points for collaboration and partnership efforts with other organizations
Works to ensure that organization operates within budget and prepares accurate and timely financial reports in accordance with reporting needs, including budget-to-actual income and expenses
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Assures that all associated comprehensive clinical and quality data is obtained, monitored and actions are taken to meet best practice, regulatory requirements, and contract requirements
Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
Managed and monitored program activities and evaluated quality for improvement recommendations.
Structured standardized case management processes to comply with regulatory agency statutes and standards.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Clinica Sierra Vista - Clinical Care Management Supervisor Fresno, CA, 12/2005 - 11/2014
Provided project management and oversight of the Residential Housing Transformation for an eighteen month pilot between the Philadelphia Department of Behavioral Health, Philadelphia Office of Supportive Housing Clearinghouse, Community Behavioral Health and three of the largest residential providers in the DBH/IDS network (RHD, NHS, and Horizon House)
Responsible for overseeing the transition of 600 single adults with co-occurring disorders residing in congregate residential programs and chronically homeless programs (Safe Havens, Shelters, and long-term substance abuse programs) to permanent supportive housing single apartment subsidies
Assisted with the development/implementation of three psychiatric rehabilitation services teams and authorized behavioral health services (MPRS, CPS, TCM) to ensure participants received medically necessary services/support to assist with their transition to independent living
Convened workgroups, provider meetings, team meetings to ascertain risk factors and challenges to ensure the project success
Assisted with the development of a training curriculum to ensure staff understood best practices in permanent supportive housing and had a strong foundation to implement psychiatric rehabilitation services
Supervised Clinical Care Managers on the Crisis line and CSS teams to ensure CBH members received behavioral health services based on medical necessity
Responsible for ensuring that children, adolescents and adults receive timely and medically necessary behavioral health treatment as established by Health Choices, utilizing assessment skills and the respective medical necessity/level of care criteria
Conducted the initial and concurrent reviews for behavioral health care treatment that includes inpatient psychiatric treatment, inpatient substance abuse treatment, behavioral health rehabilitation services, acute partial and residential treatment
Ascertained treatment progress; reviewed treatment plan; identified risk factors/special needs; determined if clients were in need of specialized services; and assisted providers in developing appropriate plans
Participated in interagency meetings for clients either by phone or in person to assist in coordinating access to the most appropriate and least restrictive treatment
Gaudenzia Inc - Clinical Supervisor City, STATE, 04/2000 - 11/2005
Supervised a re-entry community correction program for ex-offenders with co-occurring disorders
Provided psychotherapy, group therapy, family therapy, and job readiness seminars
Inspected client files and program manual to ensure clinical documentation was sound and
in compliance with licensure
Attended interagency meeting to discuss client progress, regressions, and treatment plan
Supervised thirteen staff and overseen an annual budget of $750,000
Horizon House Partial - Behavioral Health Therapist City, STATE, 01/1999 - 04/2000
Provided therapy for geriatric adults with acute mental illness in a Partial Hospital Program
Completed intakes, wrote bio psychosocial assessments and developed treatment plans
Facilitated groups on co-occurring disorders, medication compliance and living skills
Attended interagency meeting to discuss client progress, regressions, and treatment plan
Affiliations
Alpha Phi Alpha Fraternity Incorporated (member)
National Association of Social Workers (member)
National Association of Case Management (member)
Office of Addiction Services Advisory Board (member)
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Resume Overview
School Attended
Bryn Mawr College of Social Work & Social Research